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Service Call Center Representative - Part Time

Northtown Automotive Companies

Buffalo, NY | Part Time

$33k-42k (estimate)

1 Day Ago

Service Call Center Representative - Part Time

Northtown Automotive Companies

Amherst, NY | Part Time

$34k-43k (estimate)

11 Months Ago

Service Call Center Representative - Part Time

$33k-42k (estimate)

Part Time 1 Day Ago

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Northtown Automotive Companies is Hiring a Service Call Center Representative - Part Time Near Buffalo, NY

Job Details
Job Location
Northtown Kia - Amherst, NY
Position Type
Part Time
Education Level
Not Specified
Salary Range
$15.50 - $15.50 Base Commission/month
Travel Percentage
None
Job Shift
Part Time (hours vary)
Job Category
Customer Service
Description
Occupational Summary:

Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.

Hours Required:

Mondays are required, hours are flexible. Must work two Saturdays a month.

Essential Job Functions:

Answer all incoming calls for the service department.
Schedule service work, for our customers, utilizing our scheduling software system
Conduct service checks to see where the car is along in the process of service work, when asked by a customer.
Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
Show empathy and urgency for customer concerns and the steps to get the concern addressed

Qualifications
Qualifications: