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A special mission college within the Massachusetts state university system
Electronic Computer Operator I, IT Service Desk Technician
Posting: April 2024
Start Date: ASAP
Position Number: FY-24-42
Application Deadline: Open Until Filled
Division: Technology & Library Services
Union Affiliation: AFSCME Unit I
Supervision received: Reports to the Staff Assistant/Service Desk Supervisor
General responsibilities: Provide excellent customer service, Service Desk support and services, including but not limited to, laptop and desktop support, software support, system and network access, equipment loaning. Provides audio visual setup and associated support. Coordinate tasks associated with campus applications, including Blackboard, Panopto, Google Workspace, Self Service, Colleague/Datatel, Active Directory, MFA support, Library Systems and others. Triage tickets to ensure tickets are assigned to the appropriate team member and are promptly addressed. Provide post resolution follow-ups to incidents to ensure customer satisfaction. Support campus printers. Loan equipment, upkeep records and run laptop updates. Document solutions in our Ticketing software. Participates in other projects and works with other software as assigned.
Qualifications and requirements: At least one year of full-time experience in the support of computer operations. An Associate s degree in a related field may be substituted for the required experience. Ability to provide excellent customer service to a community with diverse technical backgrounds. Excellent administrative, organizational, and interpersonal skills. Ability to function effectively in a high paced work environment. Excellent troubleshooting skills.
Preferred Qualifications: Experience working in a college atmosphere. At least 2 years of experience in support services. Technical support experience with online systems such as Blackboard & Google Applications. A demonstrated commitment to diversity, equity, and inclusion through continuous development and/or the modeling of inclusive behaviors.
Salary: Grade 15/Step 1: $1,969.30 Bi-weekly; $51,201.80 Annually
Massachusetts Maritime Academy is an Equal Opportunity Employer. We strongly encourage members from historically underrepresented communities, women and veterans to apply.
Full Time
Elementary & Secondary Education
$57k-71k (estimate)
05/11/2024
07/10/2024
STOWE, VT
200 - 500
2010
OLIVER FRANCIS
$10M - $50M
Elementary & Secondary Education