The Nitty Gritty:

• 3 month contract role with potential of extension
• Full time hours
• Shift will be Thursday-Monday
• Onsite in La Crosse

This project is supporting the IT department of our La Crosse client.

Primary focus is upgrading and installing new hardware and software in various workstations throughout the facility.

Qualifications- READ Thoroughly

• Minimum High School diploma AND 2 years of desktop support work experience
• OR Associates degree in IT/Computer related field

Description: Provides installation, configuration, and/or break/fix support as requested. Provides accurate, timely and creative solutions to customer computer and networking problems of moderate to complex nature to ensure end-user productivity. Participates in the evaluation of new technology and assists with equipment evaluation and standards as directed by leadership. Interact effectively with network services, application support teams, server administration and/or applications development to restore service and/or identify and correct core problem. Manage parts and inventory on hand to maintain appropriate stocking levels. Completes documentation on daily basis to maintain service, configuration, and/or installation history. Participates in the planning and implementation of electronic environment equipment upgrades, installations, pilots and relocation projects. Provide feedback and data to ensure quality metrics are met and maintained regarding performance of hardware utilized across the institution. Participates in institutional and clinical projects to support patient safety, LEAN and/or Quality Academy initiatives, and standard services across the enterprise as directed by leadership. Serves as technical expert to maintain knowledge management system which houses technical documentation to carry out duties needed to complete service installation, configuration, and/or break/fix requests. This position may require individuals to be competent and certified in various types of manufacturer's equipment. May require overtime and on-call participation.

Knowledge of Windows 10, printer installation and set-up is required.

Location: This will primarily be worked out of our La Crosse location, with the possibility of requiring work at other local sites, as needed.

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Technical support: 1 year (Required)
• Windows: 2 years (Required)

Work Location: In person