FLSA: Non-Exempt / Hourly

Department: Operations

Company: Staples Enterprises, Inc.

Job Description:

This position reports to and receives direction from the Store Manager and Assistant Manager. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that contributes to the increased profitability of the store and exhibits commitment to customer service. Duties will be assigned and individual will work under supervision.

General:

• Greet and thank every customer.
• Observe shift operating hours, as assigned.
• Report to work on time for scheduled shifts.
• Perform daily tasks as assigned including running the register, stocking shelves, cleaning, etc…
• Adhere to all City, County, and State regulations, policies, laws, and ordinances.
• Provide each customer with prompt and courteous service.
• Stay current and familiar with Company Price Book, Training Manuals, and Employee Bulletins.
• Comply with all safety requirements.
• Notify management of all sales, cash or operation discrepancies.

The Following Duties and Responsibilities are required in the Manager/Assistant Manager’s absence or upon the Manager’s direction:

Employee Relations:

• Ensures compliance with company dress codes in areas of personal appearance, cleanliness, and uniforms for themselves and store employees.
• Promotes teamwork between store employees, supervision and staff.
• Delegates tasks to responsible personnel.
• Conducts themselves in a professional manner, speaking highly of the company in the presence of other employees, vendors, and customers.

Communications:

• Be available for “on call” and have direct access to a telephone at all times.
• Relays information from manager or supervisor to all store employees.
• Notify management of any personnel situations or policy violations that have an adverse impact on store operations, safety or work environment. This includes illegal activity.
• Keeps all store information confidential.

Bookkeeping:

• Prepare a shift-change report at the completion of each shift in accordance with Company guidelines.
• Properly and accurately document all hours worked on the approved time card and sign to verify hours worked are correct.
• Notify management of any discrepancies during assigned shift or of any cash over or short conditions in excess of $5.00 within 24 hours.
• Assure proper sale and accounting for lottery ticket sales during assigned shift.
• Ring all sales as per Company policy and give customer their receipt.
• Accurately post price adjustments, store use of merchandise, voids, and bad merchandise write-offs within the established guidelines.

Merchandising:

• Checks competition prices
• Ensures that correct pricing is maintained and that merchandise is rotated, clean and in date code.
• Is aware of and assists with all promotions according to the marketing plan, displaying advertising material, window banners, and displays on a timely basis.
• If applicable, understands deli operations

Customer Relations:

• Assures that each customer receives prompt and courteous service
• Handles customer complaints in a professional and helpful manner.
• Uses suggestive selling to improve sales.

Store Conditions:

• Maintain a high standard of housekeeping, including but not limited to a clean parking lot, restrooms, floors, and tables.
• Ensures that each shift maintains store cleanliness and that equipment maintenance meets company standards.

Security:

• Follows company policies to ensure against loss of money or merchandise.
• Maintains control to ensure proper use of all store keys, safe combinations and equipment passwords.

• Assist with controlling inventory during assigned shift.
• Follow Company policy with regard to excessive cash in the register and general safe security measures.
• Protect company assets at all times – 100% honesty, 100% of the time.

Hours of Work:

• Normal workweek consists of 30 hours or less and the hours include nights and weekends.
• Must be available for on-call duty in the event of an emergency.

Other:

• Performs other job-related duties as assigned.

Dairy Queen Leadership:

• The Shift Leader is to assist the Manager and Assistant Manager(s) in executing specific aspects of the restaurant operations during scheduled shifts. To set high standards and create a great environment for the team to work. Must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.

• Assist in the management of specific areas of the restaurant during scheduled shifts.

• Understand the importance of speed of service and resolve bottlenecks in workflow.
• Build relationships with return or preferred patrons.
• Role model and enforce policies and procedures.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity, and efficiency.

• Accomplish store objectives by assisting the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.

Job Requirements:

• Ability to speak, read, understand, written and spoken English at the eighth-grade level.

• Ability to perform basic arithmetic calculations in order to be able to make change, complete shift reports and account for number of a variety of products during vendor check-ins.

• Sufficient visual acuity to check identification and process payments.

• Ability to read and understand instructions for operating electronic cash registers and other equipment.
• Ability to lift up to 25 lbs on a regular basis.
• Ability to stock shelves and coolers, put a tanker truck nozzle in the underground storage tank, and climb a ladder to clean windows, sweep, mop, dust, and collect trash. This requires the ability to climb, reach, stoop, bend, kneel, crawl, etc… (A good range of motion and flexibility is necessary).
• Ability to tolerate exposure to gasoline fumes and cleaning products.
• Ability to work in cooler – exposure to temperatures of 35 degrees for up to 20 minutes at a time.
• Ability to work in freezer – exposure to temperature of – 20 degrees for up to 3 minutes.
• Ability to stand for long periods of time, possible nine or more hours and work alone.
• Ability to drive a motor vehicle. Must have a valid license to perform this function. Not all sales associates are required to perform this particular function.