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A Blue Moon Fitness Team Leader (Club Manager) is responsible for the oversight of a single club’s operations to ensure an exceptional member experience as well as a financially successful club. The Team Leader is accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Front Desk Representatives, Floor Attendants and (possibly) Group Fitness Instructors.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered in accordance with established schedule.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Blue Moon Fitness values and goals.
• Administration and processing of all bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary activities.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure club opens and closes as scheduled. 
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment issues in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. 
• Authorize expenditures and refunds.
• Make daily bank deposits.
• Prepare all HR related forms and send to corporate office.
• Track statistics and reports.
• Backup support for any employee who is absent.
• Participate in management meetings, including monthly off-site group meetings
• Communicate daily with immediate supervisor
• Complete online training
• Read minimum of one book every other month (non-fiction)
• Other duties as determined by CEO

Qualifications/Requirements

• Must enjoy meeting new people
• Be passionate about life
• Possess superior customer service skills, preferably in the fitness industry.
• Management Experience required.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency.
• Self-motivating, hardworking, competitive, enthusiastic and energetic
• Strong problem resolution skills.
• Hold and maintain AED/CPR Certification.
• Believe the best is yet to come