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Are you looking for a meaningful career opportunity that will help support the safety of families across Philadelphia? Are you interested in being part of an established, vision-oriented nonprofit organization? Women Against Abuse (WAA), is looking for an experienced individual to join the team as our Client Support Staff !
WAA, a 501(c)3 nonprofit agency, is Philadelphia's leading domestic violence advocate and service provider and among the largest domestic violence agencies in the country. The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. With over 170 staff, WAA serves (2-100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.
Responsibilities:
Our Client Support Staff lead and nurture a welcoming environment for clients. Responsibilities include but are not limited to: Welcome new residents, provide tours of the shelter, assist residents in getting settled in their rooms and assist with the immediate needs of new residents. Staff the welcome center, offer support, space to relax and an opportunity to talk to residents. Provide residents with informal support through listening, sharing, and identifying options. Provide necessary hygiene and basic living supplies to clients and maintain the related inventory, such as (shampoo, diapers, soap, etc.) and other hospitality related items. Assist with the coordination and recording of outcomes of emergency evacuations and scheduled fire drills. Make contact with medical, police and fire personnel in the event of an emergency. Assist clients and other staff in establishing and maintaining a safe and supportive trauma informed community environment. Complete logs as required pertaining to residential issues; follow up on safety-related issues and concerns. Monitor dining hall during meal times. Offer off-hours activities to clients, based on clients’ interests and needs. Such activities include opening the computer center, having a family movie night, holiday gatherings, and/other events or activities. Conduct safety rounds in the building during the assigned shift; complete necessary verbal and written reports. Monitor incoming client calls on the off-shifts, weekends and holidays. Assist case managers with the discharge of clients. Conduct inspections of resident rooms as required according to established protocols. Assist in resolving issues involving women and their children. Arrange for cab services and transportation of clients. Distribute items from the donation room, linen closet and cards for laundry services and maintain the related inventory. Assist clients in utilizing laundry cards/services. Receive, sort and distribute resident mail. Assist the Supervisor in the orientation and training of new staff by double-staffing/shadowing. Maintain professionalism, sensitivity, and confidentiality at all times. Attend staff, team, program and Agency meetings as required. Provides trauma informed support to residents and their children and assist in maintaining a welcoming, safe, and supportive community environment.
Qualifications:
Full Time
$49k-69k (estimate)
05/21/2024
06/09/2024
womenagainstabuse.org
PHILADELPHIA, PA
50 - 100
1976
CYNTHIA FIGUEROA
$5M - $10M
Social & Legal Services
WAA is the leading and largest provider of services to victims of domestic violence in both the City of Philadelphia and the Commonwealth of Pennsylvania. The mission of WAA is to provide is quality, compassionate and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education. With over 100 staff, WAA serves more than 15,000 individuals each year through emergency housing (2- 100 bed shelter), transitional housing (15 apartments and sup ...
port to various scattered housing sites), legal services, hotline counseling, education/prevention and advocacy. WAAs Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism. The mission of Women Against Abuse is to provide quality, compassionate, and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education.
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