Description

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? NRP’s #oneTEAM is fast-growing and dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 400 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. 

At North Risk Partners (NRP), our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day and constant learning, and the tools and resources to learn and grow at work and in life.

The Help Desk Support Specialist role focuses on supporting North Risk Partners' team members (end users) through the help desk system. This role will learn North Risk's best practices for providing user support and customer service on company-supported computers, network, server, telephony applications, and more.

PRIMARY RESPONSIBILITIES:

• Work under the direction of the IT department team members to:
  • Prioritize and troubleshoot IT Help Desk requests using strong analytical and problem-solving skills 
  • Record all problems and their resolution in Help Desk ticketing system
  • Create knowledge base documents for the ticketing systems
  • Maintain computer networks and related computing environments, including computer hardware, systems software, application software, and all configurations 
  • Onboard and offboard employees including equipment, applications, and access 
  • Travel to other office locations for onsite support 
  • Assist in IT projects and support company-wide initiatives (e.g., training employees, software updates, and platform migrations) 
  • Be familiar with agency software solutions 
  • Stay current with industry system information, changes, and updates 

SECONDARY RESPONSIBILITES: 

• Perform miscellaneous projects and complete various tasks as requested by management 

Requirements

Education, Experience, and Certifications

• High school degree or equivalent required 
• Associate's or Bachelor's degree in Information Systems or related field preferred, but not required 
• Related experience in troubleshooting and providing help desk support 

BEHAVIOR EXPECTATIONS: 

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• A self-starter who takes initiative to identify problems and lead by example
• Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice
• Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience
• Strong attention to detail with excellent organizational skills
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners