Franklin Products, Inc. is a leading manufacturer of commercial aircraft interior components. We are a global company, operating facilities in Torrington, CT, Irving, TX, Matamoros MX, and Milton Keynes, UK, and Dzierzoniow, Poland.

Since 1988, Franklin Products has been dedicated to producing high quality engineered products and providing great service to ensure customer satisfaction. 

Position: Programs Manager

As Programs Manager, you will be responsible for the overall direction, completion, and implementation of specific programs while ensuring quality products meeting our customer’s specifications and are delivered in accordance with the program schedule.

Responsibilities may include:

• Provide program management on new product introductions
• Organize programs and activities in accordance with the mission and goals of the Company
• Facilitate the definition of program scope, goals, and deliverables; schedule deadlines
• Lead the planning and implementation of the program; provide direction and support
• Continually monitor and report program progress to the Sales and Management teams
• Implement and manage product changes and interventions to achieve program output
• Develop relationships with customers; liaison between customer and company personnel
• Confer with customers and engineers to assess needs and determine requirements
• Collaborate with sales team to understand customer requirements, to promote the sale of company products, and to provide sales support
• Investigate and resolve customer concerns; identify trends and implement resolutions
• Forecast future requirements based on customer input
• Facilitate Programs reviews; facilitate/host customer workshops
• Visit customer sites as needed; travel required
• Coordinate contract reviews
• Ensure a high level of customer service is delivered to all customers
• Contribute to continuous improvement initiatives within department.
• Recognize your role as part of the Company’s Quality Objective; follow established policies and procedures in support of the Company’s Quality and AS9100 standards
• Maintain work area in a clean, orderly, and safe manner
• Perform other job related duties as assigned

Skills:

• Excellent verbal and written communication skills
• Excellent organization and presentation skills
• Strong organization skills; ability to effectively prioritize and execute tasks
• Ability to work under extreme pressure within strict deadlines
• Self-motivated with the ability to multi task; complete projects on time
• Strong attention to detail
• Strong analytical and problem solving skills
• Strong teaming skills

Experience/Education:

· Bachelor’s degree in Business, Management, or related field

· 2-5 years of related work experience