Marcus Hotels & Resorts is Hiring a Honors Lounge Attendant Near Bloomington, MN
DescriptionDo you enjoy putting a smile on people’s faces and creating memories that will last a lifetime? At the Hilton Minneapolis/Bloomington located in the heart of 494 & France Avenue, you will have the opportunity for a rewarding career working with hospitality professionals who together to make the hotel one of the top ranked Hiltons in North America. Our priority is providing our guests and team members with exceptional experiences every day. What truly sets the Hilton apart is exclusive luxury with two floors of the hotel dedicated to HHonors travelers, with an Executive Level Lounge for HHonors and VIP travelers. As the Honors Lounge Attendant, you would be responsible for ensuring that all guests receive an engaging, welcoming, first class service, and the most pleasant comfortable experience possible. What You Will Be Doing
Identify and inquire about guest needs to better serve them during the visit.
Recognize customers immediately with a warm and hospitable welcome.
Responds to inquires with accurate information regarding hotel features, services and assistance.
Knowledgeable with daily functions, VIPs and any other special event/s occurring in or pertaining to the hotel.
Has full empowerment to make decisions and immediately solve any guest issue or problem.
Check station before, during, and after shift for proper set-up and cleanliness.
Replenish food and beverage as necessary and check with guests for overall satisfaction.
Perform all assigned side work to include replenishing condiments and restocking service areas.
Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
Maintains cleanliness, sanitation and personal hygiene.
Perform other duties as assigned.
What We Are Looking For
Ability to provide guests with exceptional experiences
Ability to remain professional and work independently
Strong communications skills
Build and maintain relationships with our valuable guests
Prior customer service experience required and must be able to work evenings
Prior Food and Beverage or other prior hospitality experience preferred
At the Hilton Minneapolis/Bloomington, we offer the following great benefits:
Competitive wages
Free employee meal
Room discounts for Hilton properties and Marcus Hotels & Resorts properties
Movie Theater ticket discounts
Employee referral bonus program
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.