10 Jobs
Shield Healthcare is Hiring a Customer Service Representative (On-site) Near Elmhurst, IL
Job Description
Shield HealthCare is looking for a Customer Service Representative in our Elmhurst, IL office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Elmhurst, IL.
JOB RESPONSIBILITIES:
- Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
- Enter orders into computer system in timely manner
- Attend to walk in customers
- Process authorizations and support documentation
- Process support and sales incidents to maintain customer satisfaction levels
- Resolve customer complaints
- Upsell and cross-sell to meet customer needs
QUALIFICATIONS:
- 2 years customer service experience
- Ability to multi-task
- Demonstrated problem solving ability
- Excellent verbal and written communication skills
- Bilingual English/Spanish preferred
SALARY & BENEFITS:
- $17-34/hour, typical starting range $20-21/hour
- Medical, Dental, and Vision
- 401(k) with Company Match
- Sick and Vacation Days
- Flexible Spending Account
- Life & Disability Insurance
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Job Summary
Full Time
$38k-48k (estimate)
06/09/2024
06/22/2024
shieldhealthcare.com
VALENCIA, CA
200 - 500
1957
JAMES W SNELL
$10M - $50M
Retail
Related Companies
About Shield Healthcare
With 60 years of pharmacy and medical supply experience, Shield is a leading provider of incontinence, urological, ostomy, enteral nutrition, breastfeeding and wound care supplies. Our mission is to serve the medical supply needs of patients at home with excellence, compassion and exceptional service. We offer direct billing to Medi-Cal, Medicaid, Medicare and managed care plans. Shield HealthCare benefits include on-staff product experts, including Registered Dietitians and Lifestyle Specialists to support patients and their families. Since 2007, Shield HealthCare has been granted formal accr ...
editation status by the Community Health Accreditation Program's (CHAP) Board of Review. From our 2016 annual customer survey of more than 4,000 active customers conducted by Press Ganey Associates Inc., we are proud to say that 99% of our customers would recommend us to friends and family. Shield HealthCare is firmly committed to community involvement, supporting a variety of health organizations and causes each year. We also advocate for and support our customers by: Engaging advocates for legislative support for home care benefits Participating in Medicare advisory groups in all regions Emphasizing compliance with insurance carrier regulations Taking leadership in state supplier associations Dedicated to employee achievement, Shield HealthCare provides over 20,000 hours of ongoing employee training every year. We also support health care professionals and the caregiving community through educational in-services, nursing education days, webinars, educational materials, and more than 1,200 articles and videos featured in our vibrant, interactive online communities. For more information on joining our team, visit www.shieldhealthcare.com/careers.
More
Show Less
The following is the career advancement route for Customer Service Representative (On-site) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (On-site), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (On-site). You can explore the career advancement for a Customer Service Representative (On-site) below and select your interested title to get hiring information.
