Part-Time Technical Support Assistant II

TheTechnical Support Assistant II assists in providing computer support to areasof the campus including installation and set-up of equipment; lab maintenance;software loading and configuration; troubleshooting and component testing; andassisting users in the field. Technical Support Assistant II's may act as astand-in for full-time staff on a temporary, as-needed basis, as well as mentorand train new part-time staff.

These positions are on-campus, part-time, 19-hour-or-less per week appointments with an hourly rate of $17.78.

Hours are generally between 8:00 AM-5:00 PM, Monday thru Friday.

Applicants must submit:

• An online employment application
• Cover letter
• Resume or CV

Essential Functions:

• Respond to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction.
• Resolve technical problems and/or suggest solutions.
• Carry out procedures involved in hardware/software implementation.
• Document processes and problem resolutions.
• Communicate with faculty, staff, and students, as well as other technical support professionals in the department.
• Work with other members of support team to assess processes and procedures, recommend improvements, and assist with implementation.
• Inventory computer hardware.
• Technical Support Assistant II's are given more responsibility and may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor new part-time staff.
• Other duties as assigned.

Minimum Requirements:

• Associate degree in a related field or combination of education and experience supporting Windows and Mac platforms.
• Ability to pass a criminal background check with fingerprinting.
• Knowledge of hardware and software related to a technical support environment.
• Ability to carry out diagnostic and corrective procedures based on analysis of hardware and software.
• Verbal and mathematical abilities sufficient to produce correspondence, communicate effectively, and perform support duties.
• Good verbal and written communication skills, as well as the ability to provide excellent customer service to a diverse population.
• Ability to carry and lift typical computer components weighing up to 30 pounds.
• Ability to crawl under desks to access equipment.
• Must sign a confidentiality agreement.
• In an effort to comply with SURS return-to-workrestrictions for employers (40 ILCS 5/15-139.5), candidates for employment atParkland College must either not be a SURS annuitant or must be willing tosuspend his/her SURS annuity upon employment. This applies to all SURSannuitants except those receiving their annuity under either the Self-ManagedPlan (SMP) or by lump sum payment.

Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://www.parkland.edu/careers will not be considered.