Overview

Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcare’s Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparably’s Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

POSITION SUMMARY

The Market Director, Risk Management is responsible for the oversight and support of a designated group Ardent affiliates / facilities, based on size and geography. This position develops and supports facility level risk management activities and programs. This position will manage the Risk Management needs across the assigned affiliates, including support for policy and procedure implementation, risk identification and mitigation, provide onsite and remote risk management related education, and support. The Market Director, Risk Management has significant interaction with Hospital Leadership, and other departments.

Responsibilities

• Communication and Implementation of the AHS Risk Management Program, for designated facilities.
• Deliver training and education modules for identified and potential risk areas and best practices to assigned facilities.
• Support to facility Risk Managers for reported patient complaints and grievances, as needed
• Development and Implementation support of strategic risk management initiatives, including Premium Credit Programs
• Prepare oral and written reports, including recommendations for improvement based on event related and/or industry trends
• Provide support to Facility Risk Managers related to the various daily risk management needs of assigned facilities
• Conduct quarterly claims reviews with assigned facilities and the AHS medical malpractice TPA
• Conduct onsite risk management assessment(s)
• Analysis of market specific trends for early risk identification and mitigation
• Market participation and support for annual insurance renewal processes
• Responsible for support and compliance with key risk management metrics for designated facilities
• Coordinate policy and procedure implementation at assigned facilities, when necessary.
• Support Facility Risk Managers with necessary discovery, mitigation and resolution efforts related to legal demands and/or proceedings related to potentially compensable events
• Coordination of multi-disciplinary joint projects and initiatives for designated facilities
• Identification and implementation facility specific projects and initiatives related to specific risk mitigation needs
• Support and participate in any patient safety and quality improvement activities as needed

Qualifications

Education and Experience:

• BS/BA preferred in a related field or relevant experience is desired. BSN is strongly preferred
• 5 years in relevant Healthcare experience, including direct oversight of Risk Managers
• Experience prioritizing, conducting, and documenting investigations is required.

Knowledge, Skills and Abilities:

• Healthcare specific risk management knowledge
• Strong and effective communication skills
• Critical thinking, prioritization of work streams and projects and problem solving abilities.
• The Market Director, Risk Management must have the ability to plan, develop, and present programmatic materials in front of an audience greater than
• 20 people, including senior leadership at the facility and corporate levels.
• Travel is required.