The Onward Practice Leader will be responsible for growing NeuraFlash’s Onward (Managed Services) solutions and services teams. 

Responsibilities:

Build, grow and manage NeuraFlash’s Onward Managed Services Practice from the ground up

• Create/expand our Managed Services offerings, go-to-market plan, and enable our sales and delivery teams to sell effectively
• Lead and develop the managed services team, including headcount and capacity management 
• Set clear objectives for team members, ensuring their individual growth aligns with the NeuraFlash business

Ensure the success of NeuraFlash engagements

• Establish a trusted and valuable partnership with our MS clients
• Support all Onward MS teams to drive successful customer outcomes 
• Drive longer contract periods and secure renewals
• Collaborate with other delivery leads associated with the account to ensure seamless delivery and leadership

Drive innovation and industry best practices into the organization

• Develop repeatable and scalable framework and process for successful delivery of Onward MS projects
• Continuously compile new industry trends and create awareness across the Managed Services practice and NeuraFlash leadership
• Identify opportunities to create reusable assets and new products around Managed Services
• Collaborate with Practice Leaders to develop value added, add-on products that we can provide to our MS customers
• In conjunction with other Neuraflash Leaders, develop product/tool-based topics that can be delivered to our customers on a quarterly basis 

Provide Pre-Sales support

• Working hand-in-hand with Sales and Marketing on pre-sales activities to execute go-to-market strategy

Expectations:

• Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale
• Be NeuraFlash’s thought leader in Managed Services, Salesforce and Amazon
• Work with our Sales team to land our largest opportunities
• Partner with our Business Unit leaders to develop innovative assets and products focused on providing thought leadership to our Onward customers
• Contribute to our marketing efforts by helping to create new services offerings and providing input into materials that communicate to the market

Requirements:

Bachelor’s Degree in Business, Engineering, Information Technology or Management

• 5 years experience with the Salesforce or AWS platforms, specifically with Managed Services
• 5 years experience in a leadership role within a professional services/consulting organization
• Track record of practice development
• Strong presentation and communication skills