Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Job Requirements:
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
Qualifications:
• Fluent in Mandarin, Cantonese, and English
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
Work at Home Set-Up Requirements
Standard Connect and Speed

• Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)

*Some programs may require higher speeds.

Monitor

• (2) 21" monitor(s). You will supply 1 and Everise will supply 1.
Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic

• The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.

• Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.

Headset

• You must supply your own headset. Specific models will be shared during the interview process.

To be supplied by Everise (some programs offer bring your own devices):
• Keyboard
• Mouse

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.