Job Summary
The Loss Mitigation Underwriting Specialist primary role and responsibility is to manage the underwriting of equipment loans and approve loans for fulfilment. They are also responsible for review and approval of equipment loans that are flagged for manual underwriting. They are also responsible for reviewing equipment loans for suspicious activities that could potentially include fraud. The Loss Mitigation Underwriting Specialist is a key member of the team in that they handle complex fraud investigation and loan verifications to prevent monetary losses due to fraud or default. Other duties may be assigned.

Essential Functions

• Making outbound calls to customers to verify equipment orders and follow up with customers for documentation to verify identity and or payment capabilities.
• Display active listening and superior customer service skills for both external customers and internal employees.
• Ability to professionally communicate over the phone and via email with customers in an assertive, yet professional manner.
• Ability to de-escalate customer complaints during the order verification process
• Risk management and loss mitigation review of customer accounts and equipment orders.
• Review customer orders that are identified as having potential risk of fraud with the goal to prevent losses on equipment orders.
• Manually underwrite equipment loans that are flagged for review.
• Researches and analyzes potential customer fraud cases to identify and prevent future fraud.
• Reviews defaulted customer accounts for information to be used to prevent future defaults.
• Investigate and monitor accounts to reduce nonpayment risk.
• Respond to internal and external emails in a professional, accurate and concise manner.
• Knowledgeable of commonly used concepts, practices, and procedures with in the cellular industry.
• Able to verbally communicate well in both one on one and in group settings.
• Adhere to work schedule, attendance and punctuality standards.
• Comply with minimum performance standards.

Requirements

• Loan workout experience and or customer account fraud prevention or loss mitigation experience.
• High school diploma or equivalent.
• Ensure customer information remains private, secure, and confidential.
• Self-motivated, hard-working team player with proven outstanding organizational skills and very detail oriented.
• Ability to work independently and manage multiple tasks at once.
• Provide prompt, accurate and courteous customer service.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Strong knowledge of cellular concepts, products, services and policies within the cellular industry.
• Able to effectively communicate and conduct yourself in a professional manner with fellow co-workers and be flexible with different personalities.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.
• Effectively utilize MS Office, MS Excel and the Internet.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Pay: $19.23 an hour
• Maximum Pay: $24.03 an hour

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Short-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.