What are the responsibilities and job description for the Inside Sales / Customer Service Specialist position at ZZ Med Spa?
About ZZ Day / Med Spa
ZZ Day and Med Spa is Manhattan’s premier destination for wellness, beauty and rejuvenation. ZZ Day Spa is the highest rated Day Spa in NYC and awarded the #1 Day Spa in NYC. ZZ Med Spa provides advanced, medical-grade beauty treatments with results that look elegantly natural.
About the Role
As an Inside Sales / Customer Service Representative, you are the front line and voice of ZZ Day / Med Spa. You’ll handle inbound inquiries and outbound outreach through phone, SMS, email, web chat, and DMs, guiding guests toward the right services—whether it’s a relaxing massage or a high-ticket aesthetic consultation.
This role has a strong sales component. You will be responsible for converting interest into booked appointments, and there will be additional commissions for successful conversion of customers.
Requirement: Availability from 11am-8pm: 5 days a week
Compensation: $20/hour additional commission bonuses.
Base Commissions OTE could be $70,000
What You’ll Do
- Answer inbound calls, texts, DMs, and emails with a friendly, polished tone
- Understand client goals and recommend appropriate services (Day Spa: massage, facial, skincare, nails, wellness | Med Spa: skin tightening, injectables, lasers)
- Book and confirm appointments for both spas
- Generate new appointments from customer lists and calling inbound leads
- Follow-up discipline - stay organized on follow-ups and individual customers' needs
- Send confirmations, prep tips, Zoom links, and day-before/day-of nudges
- Log everything: Keep immaculate CRM notes, next actions, and status
- Uphold brand voice: Warm, professional, confidential—consistent with a premium Manhattan med spa.
You’ll Thrive Here If You Have
- 2 years in call center, appointment setting, customer service, inside sales, or hospitality
- High EQ: you can calm nerves, build trust fast, and mirror the client’s tone.
- Process mindset: you follow scripts, test improvements, and keep tidy records.
- Tech comfort: CRM, dialer, texting platforms, Zoom, calendars.
- Schedule flexibility: some evenings/weekends to match client demand.
Compensation & Schedule
- Performance pay (per qualified show, per deposit; additional bonuses for target attainment)
- Benefits/Perks may include: Complimentary Spa Service(s), Product discounts
Growth Path
- Sales Representative → Sales Consultant or Team Lead (coach others, refine scripts, own KPIs).
Salary : $20