Territory Manager

JOB DESCRIPTION

A Territory Manager is responsible for the management of sales and relationships with patients as well as clinics in his/her assigned territory. This includes maintaining Zynex’s existing relationships with providers and patients as well as pursue future potential clients (e.g., providers and patients).

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

Competencies Needed:

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus - Fully aware of and aligns to the needs of new and existing customers; is highly aware of the needs of Customers and consistently provides high quality service and communication; is quick to respond to customers; implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
• Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
• Persistence & Resilience – continues to move forward when things get difficult; manages setbacks with a positive attitude, professionalism, and tenacity.

Essential Job Duties & Responsibilities:

• Focus on developing relationships with providers in the pain management and rehabilitation market in an assigned territory.
• Identify physicians, physical therapist, medical clinics, and other health care providers who work with patients with pain related issues and promote Zynex Medical products and services.
• Educate and train physicians and physical therapists on the benefits and effectiveness of Zynex Medical products and services.
• Instruct providers, or patients within the clinic if requested, on the use of Zynex Medical products.
• Obtain and submit completed patient orders (all documentation needed to bill insurance) to Zynex.
• Work with Zynex patient support and billing departments to assist with retrieving documentation that may be requested from the patient's insurance carrier for coverage.
• Maintain accurate device inventory and manage demos when placed in clinics.
• Follow all company policies.
• Other duties as assigned by Regional Sales Manager.

Minimum Job Qualifications:

• On-going or two years previous medical sales or healthcare industry experience, preferably working with providers in the pain management and/or physical therapy field.
• Possess excellent sales, communication, and rapport-building skills to establish strong working relationships with targeted providers that drive results.
• Proficiency with office computers and Microsoft Office software.
• Strong closing skills with proven record of success.
• Ability to develop a strong working knowledge of electrotherapy products.
• Basic knowledge of healthcare insurance and processes involved in insurance reimbursement.
• Valid driver’s license & active, current Auto Insurance.
• Ability to travel extensively within a geographic region.

Education Requirements:

• Associate degree required; bachelor’s degree preferred.

Physical & Environmental Requirements:

• Dynamic, fast-paced, and professional environment.
• Proficient use of office equipment including computers, copiers, fax machines and telephones.
• Ability to communicate effectively via spoken, written and electronic means.
• Ability to ensure clinics within the territory has in-person contact and quality follow-up with patient care and product information.