Assistant Warehouse Manager

About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is a global leader with a presence in over 100 countries, supported by ten wholly owned subsidiaries. Committed to delivering exceptional quality and innovation, ZWILLING proudly offers a distinguished family of global heritage brands, including Staub from France, Demeyere from Belgium, Ballarini from Italy, and Miyabi from Japan. Together, these brands provide customers around the world with a comprehensive range of premium cookware and cutlery that reflect the highest standards of craftsmanship and culinary tradition.

Position Overview

We are seeking a driven and detail-oriented Assistant Warehouse Manager to play a key role in the success of our warehouse operations. This position is essential to ensuring our products are received, stored, and shipped with the precision and care that represent the Zwilling brand. As an integral part of our warehouse leadership team, the Assistant Warehouse Manager will partner with the Senior Warehouse Operations Manager to oversee daily activities, support operational improvements, and lead frontline teams.

This is more than a supervisory role. It is a growth opportunity for a motivated professional with strong leadership skills and a continuous improvement mindset. The ideal candidate will be prepared to take on increasing levels of responsibility, gain cross-functional exposure, and develop into a future leader within the organization.

If you are passionate about operational excellence, thrive in a fast-paced environment, and take pride in building high-performing teams, we welcome you to grow with us.

Key Responsibilities

Warehouse Operations

• Assist in managing daily warehouse functions including receiving, putaway, inventory control, picking, packing, shipping, returns, VAS work, and returns processing
• Coordinate the movement of goods to meet shipping schedules and service level agreements (SLAs) with a high degree of accuracy
• Ensure proper handling, storage, and documentation of high-value merchandise to preserve product quality and traceability
• Monitor labor productivity and flow of goods throughout the warehouse, adjusting resources as needed to meet changing demands
• Manage multiple competing priorities and time-sensitive tasks while remaining calm under pressure in a high-volume and fast-paced environment

Performance Management and Metrics

• Track and analyze key performance indicators (KPIs) related to order accuracy, cycle times, labor efficiency, and inventory integrity
• Partner with the Senior Warehouse Operations Manager to review trends, identify performance gaps, and implement data-driven solutions
• Enforce accountability and adherence to operational standards through consistent performance feedback and coaching

Team Leadership & Development

• Provide hands-on leadership, support, and oversight to 120 warehouse team members
• Reinforce a culture of safety, discipline, and continuous improvement through coaching, feedback, and mentorship
• Participate in recruiting, onboarding, and cross-training efforts to develop a flexible, high-performing workforce
• Promote a collaborative environment that values pride in work and team success, rooted in respect and empathy

Systems & Process Management

• Utilize WMS and ERP systems (SAP) for inventory control, work planning, and real-time visibility into operations
• Maintain organization systems that reflect our German principles of order and efficiency
• Support lean practices such as kaizen and 5S to reduce waste and drive continuous improvement
• Ensure operational documentation, inventory records, and reporting are accurate and aligned with company standards

Cross-Functional Collaboration

• Work closely with Customer Service, Supply Chain, Sales, and Transportation to resolve order and inventory issues
• Support internal and external audits, cycle counts, and physical inventory events
• Help ensure alignment between warehouse operations and broader business objectives, including seasonal readiness and promotional events

Safety and Compliance

• Promote a safety-first mindset and ensure compliance with OSHA regulations and internal protocols
• Conduct routine inspections and lead safety meetings to reinforce best practices

Qualifications

Required:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or equivalent work experience
• 3 to 5 years of experience in a high-volume warehouse environment
• Proficiency in warehouse management systems (WMS) and Microsoft Office, with good working knowledge of Excel
• Demonstrated leadership experience with the ability to coach, develop, and motivate teams
• Familiarity with practical application of Lean methodologies
• Strong analytical skills with the ability to interpret data, track KPIs, and drive operational decisions
• Effective communication skills with the ability to collaborate across departments and levels
• Flexibility to accommodate weekend work or modified shift schedules to support seasonal business demands
• Proven ability to work calmly and effectively in a fast-paced environment with competing deadlines and priorities
• Commitment to safety, quality, and operational discipline

Preferred:

• Background in premium consumer goods, luxury retail, or branded warehousing environments
• Exposure to seasonal volume swings, product launches, or omni-channel fulfillment operations
• Forklift certification and hands-on experience operating material handling equipment
• Experience working with SAP EWM
• Familiarity with labor planning
• Spanish language skills a plus

Base Salary Range: $85,000.00 - $125,000.00 per year contingent upon experience.

What We Offer

At Zwilling J.A. Henckels, we believe in investing in our people as much as we invest in our products. We offer a comprehensive benefits package that reflects our commitment to employee wellbeing and professional development:

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Generous paid time off and holiday schedule
• Employee product discounts on our premium knife collections and cookware
• Professional development opportunities and career advancement pathways
• Collaborative work environment that values innovation and excellence