E-Commerce Account Manager / Order Fulfillment Coordinator

Overview

Join our dynamic team as an E-Commerce Account Manager / Order Fulfillment Coordinator, where you will play a pivotal role in managing online sales accounts and ensuring seamless order processing. This energetic position offers the opportunity to coordinate cross-functional activities, optimize supply chain operations, and deliver exceptional customer service. You will be at the forefront of streamlining order fulfillment processes, managing inventory, and collaborating with logistics partners to support our rapid growth in the e-commerce space. If you thrive in a fast-paced environment and are passionate about supply chain excellence, this is your chance to make a significant impact!

Responsibilities

• Oversee end-to-end order fulfillment processes, ensuring timely and accurate delivery of customer orders across multiple sales channels.
• Coordinate with warehouse teams to manage inventory levels, stock replenishment, and materials handling to meet demand planning requirements.
• Utilize transportation management systems (TMS) and warehouse management systems (WMS) to optimize shipping logistics, freight arrangements, and transportation planning.
• Conduct data analysis using tools like SQL, Excel, and Tableau to monitor key performance indicators (KPIs), identify root causes of delays or errors, and implement process improvements.
• Manage vendor relationships and supplier management activities, including procurement, sourcing, negotiation, and trade compliance adherence for international trade regulations.
• Collaborate with cross-functional teams such as purchasing, category management, and customer service to ensure alignment on pricing strategies, demand forecasting, and inventory control.
• Lead process improvement initiatives by analyzing warehouse operations, materials management practices, and supply chain analytics to enhance efficiency and reduce manual handling.

Skills

• Strong data analysis skills with proficiency in Excel data analysis, spreadsheets, SQL queries, and Tableau dashboards.
• Extensive experience with warehouse experience including inventory management systems (IMS), warehouse management system (WMS), ERP systems like AS400 or similar platforms.
• Knowledge of transportation management systems (TMS), freight logistics, shipping & receiving procedures, and 3PL (third-party logistics) partnerships.
• Familiarity with procurement processes such as sourcing, purchasing, vendor management, and trade compliance for international trade regulations.
• Hands-on experience practicing in a supply chain operations role involving inventory control, demand planning, production planning, and materials handling.
• Ability to utilize tools like Microsoft Office suite for reporting and analysis; familiarity with ERP systems such as SAP or equivalent is preferred.
• Excellent cross-functional communication skills to coordinate between logistics management, customer service teams, suppliers, and internal stakeholders.
• Certification or experience with forklift operation is a plus; understanding of manual handling safety procedures is essential.

This role offers an exciting opportunity to develop your expertise in supply chain management while contributing directly to our customers’ satisfaction through efficient order fulfillment. We value proactive problem solvers who are eager to innovate processes and foster collaboration across departments — all within a vibrant team committed to excellence!

Pay: $1,200.00 - $1,400.00 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $1,200 - $1,400