Litigated Claims Specialist (General Liability)

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

At Zurich North America, we are seeking a Litigated Claims Specialist to join our high-performing Commercial General Liability team. If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career.

The selected candidate should be able to report on a hybrid work schedule to one of these Zurich offices: Parsippany, NJ; Atlanta, GA; Maitland, FL; Addison, TX; Schaumburg, IL; Overland Park, KS; Omaha, NE or Rocky Hill, CT;.

What You Will Do:

In this dynamic role, you'll manage and resolve high-exposure, multi-party commercial general liability claims. Using your litigation expertise and strategic mindset, you will:

• Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
• Partner closely with internal and external counsel, underwriters, and risk professionals.
• Provide clear, timely communication to customers and stakeholders throughout the claim process.
• Ensure claims are handled in accordance with regulatory standards and company protocols.
  
  

You’ll be empowered to own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.

Basic Qualifications:

• Bachelor’s Degree and 3 years of experience in Claims or Insurance OR
• Zurich Certified Insurance Apprentice, including an associate degree, with 3 years of experience in Claims or Insurance OR
• Completion of Zurich Claims Training Program with 2 years of experience in Claims or Insurance OR
• High School Diploma or Equivalent with 5 years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office
  
  

Preferred Qualifications:

• 5 years of experience handling Commercial General Liability claims
• 5 years of experience handling litigation management
• Work experience working with a carrier
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Excellent time management, prioritization, and multi-tasking abilities
• Experience in team collaboration and building cross-functional relationships
• Proficiency in explaining complex financial and actuarial concepts
• Ability to assess the scope and exposure of moderately complex claims
• Expertise in the reserving process for indemnity and expenses
• Capability to develop and execute negotiation strategies
• Skill in identifying nuances in customer and business partner interactions
• Proficiency in presenting claim resolution information to stakeholders
  
  

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25 industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.
  
  

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Maitland, AM - Addison, AM - Atlanta, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

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