Underwriting Account Service Manager I

Zurich North America is hiring an Underwriting Account Service Manager I for our Middle Markets team in Los Angeles, CA.

While this position will be based out of our LA office, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you, our customers, and our brokers and agents. This role may require you to be visible in the marketplace to meet with our agents and brokers and be in the office/market three days per week.

Zurich Middle Markets has delivered double-digit growth over the last four consecutive years, and we strive to exceed that growth in the years ahead! We’ve been committed to assembling a team of dedicated Middle Market leaders who understand this space very deeply and who grasp the unique challenges of the various industry segments and the individual customers we serve.

As a member of Zurich’s leadership team, you will have the opportunity to lead, motivate and develop the Underwriting Account Servicing team to develop and deliver customer-specific, value-added services for existing and new Middle Market accounts.

In this role, you will be responsible for:

• Managing all operational activities associated with high volume, mid-size to large accounts.
• Managing a team of 6 Underwriting Associates, end to end and as the point of contact for customers and underwriting leadership
• Ensuring teams meeting key operational performance goals.
• Regular performance evaluations.
• Managing the workflow and distribution of work amongst team members.
• Performing customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.
• Participating in key account business relationships in person or teleconference with Underwriters
• Providing oversight and leading key check point processes for teams
• Coordinating relevant agenda, communications, and discussion points for regional meetings and trainings

Basic Qualifications:

• Bachelor’s degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate’s Degree and 4 or more years’ experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

• Insurance certifications
• People management experience
• Experience working in a production and metrics performance environment
• Knowledge of operational budgets
• Knowledge of international insurance programs

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25 industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Los Angeles
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No

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