What are the responsibilities and job description for the Service Contract Associate position at Zurich Insurance Company Ltd.?
Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Central Standard Time.
With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.
Service Contract Associates are responsible for a variety of tasks:
- Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
- Determine applicable contractual coverage and most appropriate replacement/repair solution.
- Work to have a timely resolution to claims by negotiating costs and labor hours associated.
- Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
Basic Qualifications:
- High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area
OR - Bachelor’s Degree and 1 or more years of experience in the Automotive Repair area
OR - Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area
AND - Customer service experience
- Experience with Microsoft Office
Preferred Qualifications:
- Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
- Strong communication and negotiation skills
- Ability to multi-task
- Organization and time management skills
- Experience with collaboration and working across work groups
- ASE
- Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
- Determine applicable contractual coverage and most appropriate replacement/repair solution.
- Work to have a timely resolution to claims by negotiating costs and labor hours associated.
- Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $22.40-$30.87, with short-term incentive bonus eligibility set at 5%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25 industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Washington St Virt. Office, AM - Chicago, AM - Dallas, AM - Illinois Virtual Office, AM - Kansas Virtual Office, AM - Texas Virtual Office, AM - Minnesota Virtual Office, AM - Missouri Virtual Office, AM - Ohio Virtual Office, AM - Pennsylvania Virtual Office, AM - Arizona Virtual Office, AM - Indiana Virtual Office, AM - Wisconsin Virtual Office, AM - Michigan Virtual Office, AM - Nebraska Virtual Office, AM - Colorado Virtual Office, AM - Iowa Virtual Office, AM - Nevada Virtual Office, AM - Oregon Virtual Office, AM - South Carolina Virt. Office, AM - Tennessee Virtual Office, AM - Idaho Virtual Office, AM - Oklahoma Virtual Office, AM - South Dakota Virtual Office, AM - Utah Virtual Office, AM - Virginia Virtual Office, AM - Arkansas Virtual Office, AM - Kentucky Virtual Office, AM - Montana Virtual Office, AM - North Dakota Virtual Office, AM - Mississippi Virtual Office, AM - New Mexico Virtual Office, AM - Rhode Island Virtual Office, AM - West Virginia Virt. Office, AM - Vermont Virtual Office, AM - Wyoming Virtual Office, AM - Portland, AM - San Antonio
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE
Salary : $22 - $31