What are the responsibilities and job description for the Financial Operations Supervisor position at Zurich Insurance Company Ltd.?
The Financial Operations Supervisor will be responsible for managing a team of customer service representatives to maintain timely service and minimal aged accounts receivable balances for our Direct Bill business. This includes controlling the statutory penalty and personally assisting in escalated or complex accounts.
Responsibilities of the Financial Operations Supervisor include:
- Manage the performance and development of seven individuals
- Assign work and ensuring proper workloads
- Contribute to the creation and updating of policies and procedures that align with best practices for billing and collections functions.
- Assess and evaluate business processes in order to identify opportunities for improvement.
- Maintain strong relationships with key business partners
- Ensure timely collection and/or disbursement of aged receivable balances
- Identify opportunities for coaching and training for team and/or individuals
- Resolve escalated or complex inquiries and accounts
Required Qualifications for Financial Operations Supervisor:
-
Bachelors Degree and 7 or more years of experience in the Billing or Collections area
OR - High School Diploma or Equivalent and 9 or more years of experience in the Billing or Collections area
Preferred Qualifications:
- Ability to multi-task and meet deadlines
- Strong communication, negotiation and decision-making skills
- People management skills
- Knowledge/experience with insurance
- Experience with SAP
- Accounting and/or reconciliation experience
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position $85,500.00 - $140,000.00, with short-term incentive bonus eligibility set at 15%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25 industries, including 90% of the Fortune 500®.
Join us for a brighter future—for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code § 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Overland Park, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-GR1 #LI-ASSOCIATE #LI-HYBRID