What are the responsibilities and job description for the Receptionist position at Zume Search?
About the Opportunity
A well-established Northeast Ohio manufacturing company is seeking a Receptionist / Office Coordinator to support daily office operations and serve as the first point of contact for customers, visitors, vendors, and employees.
This role is ideal for someone who enjoys variety in their day, takes pride in staying organized, and thrives in a small business environment where teamwork and customer service are highly valued.
In addition to traditional front desk and office coordination responsibilities, this position will provide support to customer service and sales-related activities, making it a great opportunity for someone who enjoys interacting with people and helping keep business operations running smoothly.
What You'll Do
Front Desk & Office Support
- Greet and assist visitors, customers, vendors, and applicants
- Answer and direct incoming phone calls
- Manage incoming and outgoing mail, packages, and deliveries
- Maintain a professional and organized office environment
- Order and manage office supplies
- Coordinate conference rooms, meetings, and office logistics
Administrative Support
- Assist with document preparation, filing, data entry, and record management
- Support various departments with administrative and clerical tasks
- Maintain accurate records and business documentation
- Assist management with special projects and day-to-day operational needs
Customer Service & Sales Support
- Respond to customer inquiries and direct requests appropriately
- Assist with order processing, quotes, and customer communications
- Support follow-up activities and administrative tasks for the sales team
- Help maintain customer information and records within company systems
- Coordinate communication between customers and internal departments
What We're Looking For
- 2 years of experience in a receptionist, administrative assistant, office coordinator, customer service, or similar role
- Strong verbal and written communication skills
- Professional, friendly, and customer-focused demeanor
- Excellent organizational and multitasking abilities
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- High attention to detail and strong follow-through
- Ability to work independently while supporting a collaborative team environment
Preferred Qualifications
- Experience in a manufacturing, industrial, distribution, or service-based environment
- Customer service or inside sales support experience
- Experience with ERP, CRM, or order processing systems
Why Join Us?
- Stable, established company with a strong reputation
- Collaborative, team-oriented culture
- Variety in your daily responsibilities
- Full-time, direct hire opportunity
- Competitive hourly compensation
- Comprehensive benefits package
- Paid time off and holiday pay