VP of Operations

Join the Leader in Ground Transportation – zTrip Milwaukee, WI

WHC Worldwide dba zTrip is the largest taxi operation in the United States, proudly serving over 25 markets nationwide. As a next-generation transportation company, zTrip is redefining mobility across North America through innovation, top-quality vehicles, and cutting-edge technology.

Our mission is simple yet powerful: to use mobility to enhance the lives of our customers, driver-partners, and employees.

We’re seeking an experienced and dynamic Vice President of Operations – Transportation to provide strategic leadership and operational oversight for our Milwaukee, market. This individual will play a key role in driving performance, growth, and excellence across our taxi operations.

• Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401(k) with up to 3% company match

As the VP of Operations – Transportation, you will:

• Lead and manage all operational aspects of the Milwaukee market to ensure efficiency, safety, and profitability
• Build strong customer relationships through direct engagement and community outreach initiatives
• Recruit, train, and mentor location staff and independent contractor drivers, promoting a culture of retention and excellence
• Oversee fleet maintenance and ensure vehicle availability meets service demand
• Direct safety, compliance, and training programs to align with company, contractual, and regulatory requirements
• Regularly monitor operational metrics and financial performance to identify opportunities for improvement
• Conduct internal audits and ensure corrective actions are implemented where needed
• Partner with leadership to develop annual budgets and strategic growth plans
• Maintain regular client communication to ensure satisfaction and contract adherence
• Support labor relations and employee engagement activities
• Promote and enforce company policies, procedures, and standards of excellence

• 5–10 years of senior operations management experience, preferably in transportation or logistics
• Proven track record of P&L management and business growth
• Strong leadership and team development skills
• Excellent interpersonal, communication, and problem-solving abilities
• Collaborative leadership style with a focus on results and accountability

At zTrip, you’ll be part of a company that’s transforming the transportation industry — blending tradition with innovation to create better mobility for all. Join us and help lead one of the nation’s most recognized and trusted transportation brands into the future.