What are the responsibilities and job description for the Transportation Dispatch Coordinator position at zTrip KCT?
Transportation Dispatch Coordinator – Join the Transportation Revolution with zTrip!zTrip is redefining the way people move — and we want you to be part of it. We’re looking for a dependable and experienced Transportation Dispatch Coordinator to join our team and help ensure our operations run safely, efficiently, and on time every day.What We Offer:Health, Dental, Vision, and Life InsurancePaid Time Off (PTO) and Holiday Pay401(k) with Company MatchFlexible Schedules (Full-Time & Part-Time Options)On-the-Job Training and Career Development OpportunitiesKey Responsibilities:Dispatch and schedule transportation services for zTrip programs and clientsServe as a routing specialist for on-demand and scheduled servicesMonitor trips and routes in real time, making adjustments to maintain on-time performanceCoordinate driver availability and communicate effectively with internal teams and clientsRespond promptly to transportation incidents or delays, updating schedules as neededManage incoming calls, texts, emails, radio, and chat communications with professionalismProvide exceptional customer service to passengers and clientsMaintain accurate and detailed dispatch logs and service reportsCollaborate with Road Supervisors and management to improve operational efficiencyPerform other dispatch or administrative duties as assignedWhat You Bring:High school diploma or equivalentMinimum 2 years of experience in a dispatch, routing, or call center environmentStrong multitasking, problem-solving, and decision-making skillsProficiency in Microsoft Office (especially Excel), and familiarity with scheduling or CRM toolsKnowledge of call center systems, mapping/navigation tools, and internet browsersExcellent customer service and communication skillsPrevious experience as a dispatcher, customer service representative, or rental clerk a plusA team-oriented mindset and willingness to learn through hands-on trainingReady to Make a Move?If you’re ready to bring your dispatch expertise to a company that values innovation, reliability, and teamwork, apply today to join zTrip as a Transportation Dispatch Coordinator — and help drive the future of mobility!