Driver Talent & Retention Manager

Help Drivers Build Successful Careers with zTrip

At zTrip, our drivers are the foundation of everything we do. We're looking for a motivated and people-focused Driver Talent & Retention Manager to help attract, support, and retain professional drivers across our growing organization.

In this role, you'll serve as a trusted resource for drivers from their first interaction with zTrip through their long-term success with our company. You'll play a critical part in recruiting talent, delivering an exceptional onboarding experience, providing ongoing coaching and support, and implementing programs that foster driver satisfaction and retention.

If you thrive on building relationships, developing talent, and making a meaningful impact on people's careers, we'd love to meet you.

Benefits for a Driver Talent & Retention Manager:

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Advancement and Professional Development Opportunities
• Collaborative and Supportive Team Environment

What You'll Do as a Driver Talent & Retention Manager:

Talent Acquisition & Driver Recruitment

• Identify and attract qualified driver candidates through various recruiting channels, including online job platforms, employee referrals, networking events, and community partnerships.
• Develop creative recruitment initiatives to expand the driver pipeline and meet staffing goals.
• Represent zTrip at career fairs, hiring events, and local community outreach programs.
• Conduct candidate screenings and introductory interviews.
• Guide applicants through every stage of the hiring process.
• Build awareness of zTrip as a leading transportation employer in the community.
• Maintain consistent communication with candidates to create a positive hiring experience.

Driver Onboarding & Training

• Lead orientation programs for newly hired drivers.
• Support drivers through onboarding requirements, documentation, and licensing processes.
• Ensure each new driver receives the training, tools, and information needed to get started successfully.
• Act as a resource for questions and concerns during the onboarding period.
• Introduce drivers to company standards, policies, and operational procedures.
• Coordinate coaching and development initiatives that encourage growth and long-term success.

Driver Engagement & Retention

• Establish strong working relationships with drivers at all stages of their tenure.
• Conduct regular follow-ups with new and existing drivers to provide support and guidance.
• Coach drivers in areas such as customer service, professionalism, performance, and business success.
• Identify opportunities to improve driver engagement, satisfaction, and retention.
• Help resolve concerns and connect drivers with appropriate resources when challenges arise.
• Design and implement recognition and appreciation programs that celebrate driver achievements.
• Collaborate with Operations and leadership teams to improve the overall driver experience.
• Foster a culture centered on accountability, support, respect, and success.

Reporting & Strategic Support

• Maintain accurate recruiting, onboarding, engagement, and retention records.
• Monitor recruiting performance, driver activity, and retention trends.
• Prepare reports and recommendations for leadership.
• Work closely with management to address workforce needs and strengthen retention efforts.
• Identify process improvements that enhance recruitment, driver development, and employee engagement initiatives.

Qualifications of a Driver Talent & Retention Manager:

Preferred Experience

• Background in recruiting, employee relations, workforce development, human resources, customer service, operations, sales, or related fields.
• Strong coaching, mentoring, and interpersonal communication skills.
• Experience building relationships with individuals from diverse backgrounds.
• Excellent organizational and time management abilities.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Self-starter with a proactive and results-driven mindset.
• Positive attitude with a commitment to teamwork and service.
• Genuine passion for helping others achieve their professional goals.

What Success Looks Like

The ideal candidate will be someone who:

• Communicates effectively and confidently with candidates and drivers.
• Builds trust through consistent support and follow-through.
• Demonstrates strong leadership and coaching abilities.
• Excels at problem-solving and conflict resolution.
• Maintains a high level of organization and attention to detail.
• Creates positive experiences that encourage long-term driver engagement.
• Helps drivers feel valued, supported, and empowered to succeed.

Why Choose zTrip?

• Make a direct impact on the success and growth of our driver community.
• Help individuals establish rewarding, long-term careers.
• Influence recruiting, engagement, and retention strategies that drive company success.
• Join a fast-growing transportation organization with opportunities for advancement.
• Work in a role where your contributions truly make a difference.
• Support the professionals who keep communities connected every day.

Apply Today

If you're passionate about talent acquisition, relationship building, coaching, and helping people reach their full potential, we encourage you to apply. Join zTrip as a Driver Talent & Retention Manager and play a key role in attracting exceptional drivers, supporting their success, and strengthening the workforce that powers our continued growth.