What are the responsibilities and job description for the U.S. Field Service Engineer position at ZTR?
Join us in Advancing the Environmental Global Impact within the Rail Industry!
For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously
ZTR is in search of a Field Service Engineer to support out major U.S. customers. This role requires someone who works well independently while remaining a strong collaborator and team player. The successful candidate will serve as ZTR’s on-site technical representative, working closely with customers and internal stakeholders. The position involves hands-on troubleshooting, system commissioning, customer training, and resolution of complex technical issues. This role is based in the United States, in East St. Louis, Illinois or North Little Rock, Arkansas, and reports directly to the Technical Service Manager in London, Ontario, Canada.
Due to the nature of work, the successful candidate will be required to live in close proximity to either Little Rock, AR or East St. Louis, IL.
Responsibilities include but not limited to:
- Configure and support ZTR control systems using advanced PLC knowledge
- Perform on-site commissioning and investigative troubleshooting of ZTR equipment
- Provide technical training to customers on-site
- Collaborate with and support the sales team as required
- Participate in project coordination and project management activities as needed
- Travel domestically and internationally (approximately 15%–30%, including travel within the U.S.)
- After hours on-call support for local emergency troubleshooting
Experience and skills our Field Service Engineer needs:
- Minimum 3-year diploma in Electronic Engineering Technology, or Professional Engineer, or
Valid electrician license - Strong ability to troubleshoot electrical control systems and locomotive electrical systems
- Advanced PLC programming and configuration skills
- Working knowledge of industrial communication protocols (e.g., Modbus)
- Basic to intermediate understanding of Ethernet networking, including LANs, WANs, VPNs, and Wi-Fi
- Proficiency with standard computer applications (e.g., Microsoft Office)
- Ability to manage multiple priorities, meet deadlines, and work independently
- Strong judgment and decision-making skills, particularly in high-pressure situations
- Excellent customer service and conflict resolution skills
- Hands-on technical experience required
- Candidates with locomotive and/or freight railway experience will be given preference
- Ability to travel up to 30% to customer sites domestically and internationally
Please apply even if you don’t qualify for all responsibilities or skills.
Why Choose ZTR?
ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.
At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.
ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.