ServiceNow Senior Engineer

ServiceNow Senior Engineer

Fulltime

Cincinnati-OH OR Oakland , CA OR Dallas- TX - Onsite

Job Description

Must Have Technical/Functional Skills

We are looking for a senior ServiceNow integration specialist responsible for designing, developing, and maintaining complex integrations between the ServiceNow platform and external enterprise systems. This role involves serving as a technical subject matter expert in integration architecture, ensuring secure, scalable, and reliable data exchange across various platforms and services.

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent, integrations

• Ability to configure ServiceNow ITSM applications in alignment with approved design plans

• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing

• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS

• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability

• Must be ServiceNow Certified Systems Administrator

• Should possess knowledge in Agile/Scrum methodology

• Basic knowledge with ITIL/industry standards

• Knowledge of software development lifecycle (SDLC)

• Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)

• Excellent Interpersonal skills to work with the project team members collaboratevily

• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to Have:

• ServiceNow certifications (e.g., CSA, CAD, Integration related CIS).

Roles & Responsibilities

• Design, build, and support integrations between ServiceNow and third-party systems using REST, SOAP, web services, IntegrationHub spokes, and MID Servers.

• Develop inbound and outbound integrations, including bi-directional data synchronization and event-driven workflows.

• Create and maintain import sets, transform maps, and data reconciliation logic to ensure data accuracy and normalization.

• Define integration patterns, standards, and reusable components aligned with enterprise architecture guidelines.

• Ensuring integration follows best practices for performance, security, and maintainability.

• Support CMDB and CSDM alignment by integrating authoritative data sources and maintaining data quality.

• Monitor integrations, implement logging and error handling mechanisms, and resolve complex integration issues.

• Perform performance tuning and root cause analysis for failed or degraded integrations.

• Support system upgrades and platform releases by validating integration compatibility.

• Partner with architects, developers, infrastructure teams, and stakeholders to gather requirements and deliver solutions.

• Provide technical guidance and mentoring to junior developers or integration specialists.

• Document integration designs, data mappings, and operational runbooks.