MRO Shop Floor Consultant

Inviting applications for the role of MRO COM Support

Work Location – Cincinnati, OH

In this role, you will engage with maintenance and engineering teams in streamlining operations by identifying and addressing key challenges.

You will be responsible to coordinate with different teams to drive solutions for key customer issues.

Responsibilities

• Identifying new opportunities, responding to customer requests, interpreting customer requirements, and execution of contracted services.
• Overseer’s the process for completing customer orders in accordance with contract/order requirements, timeline, and budget.
• Primary point of contact between Shop floor, Customer & cross functional teams like planning, quality, supply chain & Customer Program Team.
• Track & update maintenance status to client on critical repairs. Responsible for informing & collecting prior approval from clients.
• Assess any risk related to TAT, hardware & cost. Communicate to delays, hurdles and critical milestones to client
• Escalate issues internally to meet client timelines on maintenance events
• Support coordination of part availability, tooling etc
• Maintain issue logs, changes any other critical information for respective maintenance events.
• Report KPIs & work towards continuous improvement to increase customer experience
• Managing and assessing that all necessary controls are in place to execute the end-to-end process smoothly as per contract agreement.
• To be able to manage process invoicing and billings and work closely with the billing team.
• Coordination of repairs, follow-ups, warranty and guarantee review, overview of DR's approvals and escalations
• To be able to access and generate work scopes for engines inducted at shop and work scope revisions.
• Collaborate with MRO team, including purchasers to ensure optimal stock levels of critical spare parts
• Regularly review Materials/Inventory Management guidelines with key stakeholders
• Managing and monitoring the WIP engines at various gates.

Minimum Qualifications

• Bachelor’s degree in business, Aerospace Engineering
• Experience in Aerospace / Manufacturing / Engineering
• Strong quantitative and analytical skills
• Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills

Preferred Qualifications/ Skills

• Strong Business Acumen, Analytical capability, and Contract Management
• Demonstrated ability to lead, mentor and influence customer and peers
• Demonstrated capability to multitask in a fast-paced environment
• Experience with Lean and Six Sigma / Process Improvement activities