What are the responsibilities and job description for the AI Developer(Slack) position at Ztek Consulting?
Job Role: AI Developer(Slack)
Location: Milford, OH
Job Description:
Must Have Skills
- Strong backend development experience in Python, Node.js, Java, or Go.
- Experience building APIs, workflow services, integrations, and automation scripts.
- Hands-on experience with Slack apps, Slack bots, Slack APIs, or enterprise collaboration platform integrations.
- Experience integrating with ticketing and workflow tools such as Zendesk, Jira, ServiceNow, Confluence, or similar systems.
- Understanding of identity and access management concepts such as Okta, SCIM, SSO, RBAC, ABAC, service accounts, and secrets management.
- Experience working with SaaS APIs, webhooks, event-driven workflows, and scheduled automation jobs.
- Good understanding of GenAI platforms such as OpenAI, Claude, ChatGPT Enterprise, or similar tools.
- Ability to build secure, auditable, and reliable operational tooling for enterprise users.
- Familiarity with logging, monitoring, error handling, retries, and operational dashboards.
Roles & Responsibilities
- Build and maintain Slack-based AI support workflows for user questions, issue intake, automated responses, knowledge article lookup, and escalation to human support.
- Integrate Slack with backend systems such as Zendesk, Jira, Confluence, knowledge bases, identity platforms, and AI service APIs.
- Develop automation for ChatGPT and Claude license tracking, inactive user detection, license reclaim workflows, provisioning and deprovisioning coordination, and BU-level spend reporting.
- Build service catalog workflows for AI tool access requests, approvals, onboarding, SLA classification, persona-based routing, and fulfillment tracking.
- Create integrations with Okta or SCIM or enterprise identity systems for user provisioning, access management, and entitlement validation.
- Support release validation tooling for ChatGPT and Claude by building feature tracking, release checklists, enablement logs, rollout status dashboards, and validation workflows.
- Implement policy and access governance controls for OpenAI API orgs, Claude Enterprise workspaces, service accounts, secrets, RBAC and ABAC rules, and usage restrictions.
- Develop backend services and APIs to support AI Ops reporting, ticket analytics, usage metrics, license data, support trends, and operational dashboards.
- Integrate Serval or the AI support layer with Slack so users can resolve IT and AI-related queries through knowledge articles, built-in workflows, or escalation.
- Implement logging, auditability, observability, and error handling for all AI Ops workflows and integrations.
Salary : $100,000 - $150,000