What are the responsibilities and job description for the Principal Field System Engineer position at ZT Systems?
About The Role
In this position, the Principal Field System Engineer serves as the first line of contact for customers during new product enablement. The position will sit within the Field Engineering organization responsible for delivering next generation hyperscale compute solutions to our customers. This person will be responsible for technical enablement and triaging customer sightings and change requests for all things associated to the customer offerings including systems mgmt., hardware, software, firmware, component integration, debug, and testing. This role is highly matrixed and requires strong influential skills, therefore the individual must be able to successfully manage and corral multiple organizations within ZT to close out any issues associated to new product introductions (NPIs). The position also requires a strong sense of soft skills to effectively work directly with customers, account management, marketing, internal technical organizations, and core technology partners to understand and solve technical problems facing the customer. The ultimate goal of the Field System Engineer is to delight the customer by successfully enabling new products to be customer qualified, on schedule, with minimal perturbation.
What You’ll Do
Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About ZT Systems
At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.
A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
What We Offer
At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.
Compensation & Financial Security
ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
In this position, the Principal Field System Engineer serves as the first line of contact for customers during new product enablement. The position will sit within the Field Engineering organization responsible for delivering next generation hyperscale compute solutions to our customers. This person will be responsible for technical enablement and triaging customer sightings and change requests for all things associated to the customer offerings including systems mgmt., hardware, software, firmware, component integration, debug, and testing. This role is highly matrixed and requires strong influential skills, therefore the individual must be able to successfully manage and corral multiple organizations within ZT to close out any issues associated to new product introductions (NPIs). The position also requires a strong sense of soft skills to effectively work directly with customers, account management, marketing, internal technical organizations, and core technology partners to understand and solve technical problems facing the customer. The ultimate goal of the Field System Engineer is to delight the customer by successfully enabling new products to be customer qualified, on schedule, with minimal perturbation.
What You’ll Do
- Act as the first point of contact for customer needs or issues during NPIs.
- Deliver long-term hyperscale server technology solutions based on technical and business requirements of the customer.
- Drives internal and external integration of system level engineering and supports successful execution during NPI phase.
- Develops long-term technical relationships with the core technology ecosystem. The relationships should create a technical interface, showcasing the value of ZT engineering and support, along with driving requirements into next generation designs
- Identifies and develops differentiation opportunities and drives thought leadership discussions between marketing, engineering, customers, and business executives
- Work directly with customers on integration and deployment of new server hardware including configuring of BIOS, PXE, UBoot, IPMI, and RAID, etc.
- Determine how to solve performance/operational problems and deliver business value
- Bachelor’s BSEE/BSCE/BSCS and 12 years of direct experience in server or a relative industry (alternatively a MS and 10 years)
- Knowledge of server architecture, system level design engineering, and an understanding of shared infrastructure management
- Experience with new product development life cycle and driving cross-functional development efforts from concept to planning to development
- Demonstrated ability to manage multiple projects, setting priorities and managing to commit schedules
- Demonstrated ability to create detailed architecture specifications and drive business cases for new products and features
- Strong understanding of network/server technologies and the challenges associated with delivering networked/server-based applications
- Working knowledge of multiple ZT Systems server operating systems including (Windows 2003/2008, XP, Vista, Windows 7, Citrix, Mac, UNIX, AS/400, Mainframe, and mid-range systems. Certifications are preferred)
- Server Virtualization Solutions (VMware, Citrix or Microsoft). Knowledge of software driver implementation, IP schemas and network protocols
Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About ZT Systems
At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.
A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
What We Offer
At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.
Compensation & Financial Security
- Competitive base salary
- Performance-based annual bonus eligibility
- 401(k) retirement savings plan with generous company match
- Tuition reimbursement for eligible education programs
- Comprehensive medical, dental, and vision coverage with access to leading providers
- Company-paid life and disability insurance
- Generous paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
- Structured training programs and on-the-job learning opportunities
- Matching gifts and volunteer programs to support causes you care about
ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
- 1157, or (iv) Asylee under 8 U.S.C.
- 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.
Salary : $148,125 - $246,875
