What are the responsibilities and job description for the Customer Account Representative position at ZSmart Furniture?
Job Title: Bilingual Customer Account Representative (Rent-to-Own)
Locations: Sturgis, MI |
Pay: $16.00 – $19.00 per hour Performance Bonuses/Commission
Job Type: Full-time
More Than Just a Delivery Driver. At ZSmart Furniture, our Bilingual Customer Account Representatives are the engine of our business. We serve a diverse community, and we need a professional who can communicate fluently in both Spanish and English to build trust, manage routes, and help our guests stay on the path to ownership.
We aren't looking for someone who just wants to drop off a box. We need a "hybrid" professional who can handle the physical demands of delivery while effectively managing financial ledgers and customer negotiations.
Why ZSmart?
- Performance Pay: Base pay commission and profit-sharing opportunities.
- Stability: Consistent schedule (Wednesday/Sunday off).
- Career Path: This role is the primary training ground for future Assistant and Store Managers.
- Bilingual Advantage: Your ability to speak Spanish is a specialized asset here and is central to our customer service strategy.
What You’ll Do
- Bilingual Account Retention: Manage a portfolio of accounts, ensuring on-time payments by communicating clearly with both English and Spanish-speaking guests.
- Field Consultations: Visit guests at their homes to resolve account issues and offer solutions in their preferred language to keep products in the home.
- Deliveries & Setups: Safely deliver, install, and demonstrate furniture, appliances, and electronics.
- Relationship Building: Act as a brand ambassador, ensuring our Spanish-speaking community feels fully supported and understood.
Requirements
- Language: Native or professional fluency in Spanish and English (Required).
- The "Hybrid" Skillset: Ability to lift 50-75 lbs (up to 300 lbs with a partner) while maintaining a professional, business-minded attitude.
- Driver’s License: Valid license and clean record (Must be 21 ).
- Communication: Comfortable having firm but polite conversations regarding credit and payments in both languages.
- Experience: RTO experience (Aaron's, Rent-A-Center, etc.) or route-based collections is highly preferred.
Benefits
- 401(k) matching
- Health & Dental insurance
- Paid time off & Paid training
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
Application Question(s):
- Do you have experience in the Rent-to-Own (RTO) industry or route-based account management (e.g., Aaron's, Rent-A-Center, Cintas)?
- This role involves "Field Collections"—visiting customers at their homes to discuss past-due accounts or return equipment. Are you comfortable handling these types of professional, face-to-face negotiations?
- Give an example of a time you had to handle a difficult customer service or payment-related situation. How did you resolve it?
- This is a physically demanding role that includes heavy lifting AND managing financial ledgers/accounts. Does this hybrid "field and office" balance appeal to you?
- Our store schedule requires working every Saturday (with Wednesdays and Sundays off). Is this a schedule you can commit to?
Work Location: In person
Salary : $16 - $19