What are the responsibilities and job description for the Customer Account Representative position at ZSmart Furniture?
Job Title: Bilingual Customer Account Representative (Rent-to-Own / Field Management)
Location: Elkhart, IN
Pay: $16.00 – $17.00 per hour Bonuses/Commission
Job Type: Full-time
More Than Just a Delivery Driver.
At ZSmart Furniture, our Customer Account Representatives are the engine of our business. We aren't looking for someone who just wants to drop off a box and leave. We need a professional who can manage a route, connect with our diverse community, build relationships with our guests, and help them stay on the path to ownership.
We are a family-owned, high-performance team. If you have experience in Rent-to-Own (RTO) or route-based collections, speak both English and Spanish fluently, and want a role where you aren't stuck behind a counter all day, this is it.
Why ZSmart?
- Performance Pay: Base pay commission and profit-sharing opportunities.
- Stability: Consistent schedule (Wednesday/Sunday off).
- Career Path: We are looking for future leaders. This role is the primary training ground for Assistant and Store Managers.
- Culture: A professional, fast-paced environment where your results are noticed.
What You’ll Do
- Account Retention: Manage a portfolio of customer accounts to ensure on-time payments and guest satisfaction.
- Field Consultations: Visit guests in the field to resolve account issues and offer bilingual communication and solutions to keep products in their home.
- Deliveries & Setups: Safely deliver, install, and demonstrate furniture, appliances, and electronics.
- Referral Growth: Act as a brand ambassador across the local community by encouraging guests to spread the word and earn rewards.
Requirements
- Bilingual Requirement: Fluent in both English and Spanish (verbal communication required; written preferred).
- The "Hybrid" Skillset: Ability to lift 50–75 lbs independently (and up to 300 lbs with a partner or dolly) while maintaining a professional, business-minded attitude.
- Driver’s License: Valid driver’s license and clean driving record (Must be 21 for commercial vehicle insurance purposes).
- Communication: Comfortable having firm, empathetic, and professional conversations regarding payments and account renewals.
- RTO Experience Preferred: Background in Rent-to-Own (Aaron's, Rent-A-Center), route sales, or field collections is a strong plus.
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Paid time off
- Paid training
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
Application Question(s):
- This is a physically demanding role that includes heavy lifting AND managing financial ledgers/accounts. Does this hybrid "field and office" balance appeal to you?
- Our store schedule requires working every Saturday (with Wednesdays and Sundays off). Is this a schedule you can commit to?
- Are you fluent in both English and Spanish? (Dealbreaker: Yes)
- Do you have experience in the Rent-to-Own (RTO) industry or route-based account management (e.g., Aaron's, Rent-A-Center, route delivery)?
- This role involves field visits to discuss past-due accounts directly with customers. Are you comfortable handling face-to-face payment negotiations?
Work Location: In person
Salary : $16 - $17