Business Technology Solutions Associate Consultant - CRM

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Business Technology Solutions Associate Consultant

Digital Products & Solutions team helps organizations in their digital transformation journey by transforming last mile experiences. We are uniquely positioned to bring together deep domain, analytics, technology / platform and consulting expertise with a strong focus on innovation and design to transform last mile experiences.

The Veeva service line focuses on driving transformation across the Pharma, Healthcare, and Life Sciences industries by enhancing customer and stakeholder engagement. Leveraging the Veeva ecosystem, we redefine business processes to deliver innovative, compliant, and scalable CRM solutions. Our collaboration with CSTs and practice areas enables the integration of analytics and AI, ensuring data-driven decision-making. We specialize in implementing and optimizing Veeva solutions, including Veeva CRM, Vault, MyInsights, and Network, to address the unique needs of our clients, from commercial field operations to regulatory compliance.

What You’ll Do: 

• Deliver Veeva CRM and Vault implementation projects for Pharma, Healthcare, and Life Sciences clients.
• Provide techno-functional expertise to support CRM and Vault transformations, including architecture discussions, solution design, and project delivery.
• Collaborate with cross-functional teams (architects and developers in India) to ensure successful project outcomes.
• Guide clients in decision-making between platforms such as Veeva and Salesforce, offering strategic insights on innovative CRM solutions.
• Drive projects involving content approval workflows, commercial field sales, regulatory processes, and CRM/Vault integration use cases.
• Communicate complex technical solutions to both technical and non-technical stakeholders confidently and effectively.
• Work closely with the onshore and offshore team on day-to-day basis
  
  

What You’ll Bring:

• Bachelor’s/Master’s degree in Computer Science, Information Technology, Business Administration, or related fields.
• 3 years of experience in CRM transformation projects, with at least 2 years focused on Veeva CRM and Vault implementations in the Pharma and Life Sciences domains.
• Hands-on expertise in Veeva CRM, Vault, and related capabilities like MyInsights, Content Approvals, and Regulatory Compliance.
• Strong understanding of industry-specific workflows, including HCP engagement, sales automation, and regulatory processes.
• Certifications in Veeva CRM or Vault
• Ability to collaborate with technical teams and influence architectural decisions without direct hands-on implementation responsibility.
• Familiarity with Salesforce CRM is a plus, especially in transitioning or comparing capabilities between platforms.
• Strong client engagement skills, with the ability to present technical solutions clearly and persuasively to diverse audiences.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach
• Additional Skills:
• Excellent problem-solving skills and a results-oriented mindset.
• Demonstrated ability to manage timelines, budgets, and deliverables for complex projects.
• Experience in working with global, cross-functional teams.
• Willingness to travel occasionally to client sites or ZS offices.
  
  

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
  
  

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:

Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com