Senior Human Resources Associate - Learning

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

• Lead the delivery and evaluation of extended firm-wide onboarding programs including the new hire cohort group experiences in the Americas;
• Facilitate in-person and virtual new hire sessions independently and with HR or Business co-facilitators in a highly engaging manner;
• Monitor emerging new hire needs and develop proactive, innovative solutions;
• Partner with business stakeholders to design, develop, and evaluate training and other learning resources;
• Manage communications and delivery logistics amongst broad group of partners for key learning and development initiatives;
• Manage participant and instructor resources and partner with stakeholders to maintain up-to-date, quality deliverables;
• Contribute to the design of a measurement plan for program impact and effectiveness. Monitor evaluation data and stakeholder feedback. Create relevant training metrics reports and develop improvement plans where needed;
• Collaborate with subject matter experts and extended stakeholders to assess development needs and make strategic recommendations to enhance new hires' performance through training and other methods;
• Develop, manage, and execute complex training and development project plans to meet business requirements, develop process improvements, and ensure commitment from project team members.

• Bachelor's degree required; advanced degree preferred;
• Minimum 5-7 years professional experience in learning and development;
• Strong in-person and virtual presentation and facilitation skills for groups of varying sizes;
• Ability to design and develop classroom and informal learning solutions;
• Knowledge of adult learning principles, instructional design, and training evaluation methods;
• Strong task and project management skills as evidenced through prior work experience;
• Excellent program and project management skills. Prior work experience coordinating and implementing training programs, plus expertise in managing an ongoing, complex learning program;
• Ability to proactively and continually collaborate with project team members and distributed stakeholders to ensure timely, efficient, and accurate deliverables;
• Confirmed ability to analyze problems and solve them creatively;
• Excellent oral, written and interpersonal communication skills to effectively work with all levels of the organization.

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid working model:

ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.