What are the responsibilities and job description for the Branch Team Lead Full-Time BURLINGAME, CA position at Zoro Tools?
Work Location Type:Onsite
Req Number 329288
About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $28.61 - $42.94. This role is eligible for an incentive target of up to % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details:
The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members ofbranchleadership team.You will report toan operations Manager or Branch Manager.
You Will:
Provide exceptional customer service and directionregardingthe daily activities of a team at the branch location.
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback.
Help improve the achievement of essential operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
Provide a creative customer experience and ensure customer retention and satisfaction.
Provide frequent,directand candid feedback to strengthen or enhance skills needed to run branch operations.
Monitor counter transactions to provide appropriate guidance to team members.
Facilitate teammemberonboarding and ongoing training.
Build work schedules to ensure productivity and staffing levels.
Assess processes forimprovementopportunities using Continuous Improvementmethodology. Suggests and implements changes to enhance defined processes and improve sales and service.
Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
May take and respond to emergency customer calls after hours.
You Have:
High school diploma orBachelor'sdegree preferred
Must be at least 18 years old
Minimum 3yearscustomer service and sales experience.
2 years of management experience in a customer service environment preferred.
Voice the vision of the branch to all employees.
Train people on processes, procedures,complianceand product knowledge.
Competence in the use of computers and softwareapplicationsincluding SAP.
Operate powered industrial equipment.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $29 - $43