What are the responsibilities and job description for the Guest Experience Team position at ZooWorld Zoological Park?
Do you thrive in a fast paced hospitality oriented role? Do you want to work somewhere unique and fun with a great team atmosphere? ZooWorld offers a great environment full of animals, people and the best team you could imagine! We are seeing a few amazing people to join our GUEST EXPERIENCE TEAM to help us provide the most exceptional service in PCB!
Responsibilities
- Greet guests warmly and assist them with check-in and check-out processes.
- Provide information about Zoo events and services
- Handle guest inquiries and resolve any issues promptly and professionally.
- Process transactions using the POS system accurately.
- Maintain cleanliness and sanitation standards in the front desk area.
- Assist in managing reservations for up-close animal experiences
- Collaborate with other departments to ensure guest satisfaction.
- Uphold food handling safety standards when serving food items or beverages.
Qualifications
- Previous experience in customer service
- A willingness to learn
- Strong time management skills to handle multiple tasks efficiently.
- Basic math skills for processing transactions and handling cash.
- Excellent communication skills with a friendly demeanor.
- Ability to work well under pressure while maintaining a positive attitude.
- Knowledge of sanitation practices related to food handling is a plus.
- A team player who can adapt quickly to changing situations.
Join our team as a Guest Experience Specialist and play a vital role in creating an enjoyable experience for our guests and supporting conservation world wide!
Job Types: Full-time
Pay: $14.00 - $14.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid sick time
- Paid time off
- Paid training
Shift:
- Day shift
Work Location: In person
Job Type: Full-time
Pay: $14.00 - $14.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
Salary : $14 - $15