What are the responsibilities and job description for the Reservation Sales Representative - Part Time - San Diego Zoo Wildlife Alliance position at Zoological Society Of San Diego?
About the position
Responsibilities
• Service incoming calls in a sales and customer service call center.
• Sell SDZWA products for admission, memberships, tours, and programs.
• Book reservations and process payments.
• Fulfill ticket requests and provide excellent customer service.
• Inspire visitation in support of the organization's mission and vision.
• Solicit donations on applicable calls to support wildlife conservation.
Requirements
• Prior experience in sales, customer service, or telemarketing (call center preferred) involving customer contact required.
• High School Diploma required.
• Able to operate moderately complex computer software programs.
• Basic mathematical knowledge and acumen to process payments.
• Demonstrated ability to handle complex interpersonal situations with tact and diplomacy.
• Effective oral and written communication skills.
• Ability to handle multiple tasks efficiently.
Nice-to-haves
• Bilingual Spanish language skills preferred.
Benefits
• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park.
• Family Passes.
• Complimentary Tickets.
• Local and In-House Discounts.
• Employee Assistance Program.
• Wellness Program.