Technical Customer Service Representative (Manufacturing)

• A high-energy, results-oriented sales and customer service professional providing timely support to customers, distributors, and Regional Sales Managers.
• Develops quotations and processes sales orders to meet customer needs.
• Acts as a liaison between the ZOOK Sales team and customers by providing information, service, and technical support.
• Previous experience in an industrial/manufacturing field is preferred.

• Processes new sales orders to deliver customer requirements.
• Prepares quotes with price and delivery.
• Opens and maintains customer accounts.
• Recommends potential products or services to meet customer needs.
• Supports the sales team with quotes, pricing, lead times, and order processing.
• Coordinates expedited requests with Operations and keeps customers and Sales informed of order status.
• Collaborates with other departments as needed to meet special requirements.
• Handles customer calls and electronic inquiries for assigned products.
• Maintains records of customer requests and interactions.
• Responds to product or service problems by understanding customer concerns, investigating causes, recommending solutions, and following up to ensure effective resolution.
• Performs other duties as assigned.

• Contribute to a professional and respectful work environment.
• Provide timely responses to internal and external customer requests.
• Communicate effectively by phone, electronically, and in person.
• Complete assigned work accurately and on time.
• Demonstrate strong teamwork, collaboration, and organizational skills.
• Actively listen and adapt communication style to the intended audience.
• Collaborate with others to resolve problems and drive improvements.
• Be able to understand the relationship between customers, representatives (channel partners), and the factory.

• High School Diploma or GED, Bachelor’s degree preferred.
• Minimum of 3-5 years of experience in customer service and/or inside sales or equivalent in a related field.
• Proficiency in Microsoft Office and ERP systems.
• Strong problem-solving and conflict-resolution skills.
• Excellent time management and attention to detail, ability to multitask, and meet critical deadlines.
• Candidates with an industrial, manufacturing or instrumentation background preferred.

ZOOK is committed to finding pressure relief solutions for our customers that maximize our customers’ productivity and performance while keeping their people safe. ZOOK is a global market leader with over 90 years of manufacturing expertise of high quality metal & graphite rupture disks and other pressure relief products. ZOOK has global locations in the USA, United Kingdom, Canada and Malaysia, with state-of-the-art manufacturing facilities in Canada and the USA.We are dedicated to investing heavily in the latest technology and production to stay competitive in the marketplace, and are able to offer comprehensive solutions to the selection and sizing of products best suited for each customer application.