Director of IT Operations

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: Full time, permanent
Location: Louisville, KY
Pay: $145,000 - $175,000; commensurate with experience
Hours: normal business hours

As the Director of IT Operations you will lead the technology strategy and operational excellence. This role is pivotal in ensuring the reliability, security, and scalability of IT infrastructure across multiple business units and locations. The Director will develop and execute a forward-looking technology roadmap that aligns with growth objectives and operational needs.

What you will do as the Director of IT Operations:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Strategic Leadership:
• • Develop and implement an IT operations strategy aligned with FCAH’s business goals.
  • Drive digital transformation initiatives and foster innovation across the organization.
• Infrastructure & Systems Management:
• • Oversee design, deployment, and maintenance of IT infrastructure (networks, servers, cloud environments).
  • Ensure high availability and performance of mission-critical systems and applications.
• Security & Compliance:
• • Establish and enforce cybersecurity protocols, disaster recovery plans, and business continuity measures.
  • Maintain compliance with industry standards and regulatory requirements.
• Team Development:
• • Lead and mentor a high-performing IT team to deliver exceptional support and operational efficiency.
  • Promote a culture of continuous improvement and professional growth.
• Budget & Vendor Management:
• • Manage IT operations budget, resource allocation, and vendor relationships.
  • Negotiate contracts for hardware, software, and services to optimize cost and quality.
• Collaboration:
• • Partner with senior leadership and functional teams to identify technology solutions that drive business performance.
  • Translate complex technical concepts into actionable strategies for stakeholders.

What you will bring to the team:

• Bachelor’s degree in Information Technology or related field (Master’s preferred).
• 10 years of progressive IT experience, including 5 years in senior leadership roles within multi-site industrial or aerospace environments.
• Proven expertise in IT infrastructure, cybersecurity, ERP systems, and cloud technologies.
• Strong leadership, communication, and strategic planning skills.
• Experience managing budgets and vendor contracts.

Preferred Skills

• Familiarity with aerospace industry standards and compliance requirements.
• Knowledge of emerging technologies and digital transformation best practices.
• Ability to thrive in a fast-paced, growth-oriented environment.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.