What are the responsibilities and job description for the Computer User Support Specialist position at Zolon Tech Solutions Inc?
Description
- Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
- Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with client IT policies.
- Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.
Requirements
- Requires a bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.
- Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
- Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
- Must be proficient in remote support tools and ticketing systems and must be willing to travel.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified: Modern Desktop Administrator) and familiarity with federal IT environment and policies is a plus.
Certifications
- CND
- GFACT
- GSEC
- Security