General Service Tech

Description

Position Summary: 

Responsible for the efficient diagnosis, repair, and preventive maintenance of vehicles along with replacement of general automotive parts and accessories. Partner with store management and service advisors to deliver superior service and education to customers on problems and proposed solutions for their vehicles.

Essential Functions: 

• Inspect vehicles using inspection forms, report potential repairs to supervisor/service writers 

• Diagnose and repair to specifications on passenger and light trucks - may include brake & hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment and air conditioning

• Adequately explain technical diagnoses, needed services and repairs to employees and customers on an as-required basis in a courteous and friendly manner

• Troubleshoots equipment issues to determine most cost-effective approach to fix, repair or resolve

• Consults with other mechanics as needed to discuss problems or questions with any particular process or procedure

• Operates equipment after completing repairs to ensure satisfactory completion/resolution of problem(s)

• Maintains current knowledge and skill needed to diagnose, fix or repair equipment

• Maintains neat and professional personal appearance

• Maintains orderly work area to include wiping up spills, neatly storing tools and parts, properly discarding old or unused parts and materials, sweeping area and emptying trash receptacles as needed

• Follows established company policies and guidelines for safety, quality and customer service; Wears personal protective equipment (PPE) as required or needed

• Assists with taking inventory as needed

• Maintain hand and power tools in good repair

• Perform other duties as assigned 

 Exhibit our Vision, Mission and Core Values: 

• Vision: The leading and most trusted provider of tires and services in all our geographic markets.

• Mission: Creating raving fans 

• Core Values:

     o Live with integrity, character & passion

     o Commit to the pursuit of perfection

     o Possess a servant’s attitude

     o Accept the urgency of accountability and the necessity of change

Physical Demands / Work Environment: 

• Lifting: Frequent lifting over 50 pounds from ground to chest high. 

•  Squatting, bending, and twisting: frequently

• Standing for extended periods of time

• Read ticket and perform work listed; write confirmation and recommendation 

• Environment: Work in an environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season

• Vision (Near, distance, Color, Peripheral, Depth Perception) 

• Sense of sound (Ringing telephones, alarms, horns and motorized equipment) 

• PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear) 

Requirements

Position Qualifications: 

• Accountability – Ability to accept responsibility and account for his/her actions. 

• Analytical Skills – Ability to use thinking and reasoning to solve a problem 

• Communication, Oral – Ability to communicate effectively with others using the spoken word 

• Customer-Oriented – Ability to take care of the customers’ needs while following company procedures 

• Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people. 

• Friendly – Ability to exhibit a cheerful demeanor to others 

• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace 

• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability 

• Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems. 

• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel 

• Safety Awareness – Ability to identify and correct conditions that affect employee safety. 

• Working under Pressure – Ability to complete assigned tasks under stressful situations.