Technical Support Data Representative II

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Data Support Representative II will be responsible for providing data support of our medical device products that integrate with our Software products. Including assisting customers and Sales reps via phone and email support with the application of our products. This also includes interactive and escalating issues with our product teams to ensure that the customer expectations are met.

Essential Functions

• Provide support for technical and data inquires related to ZOLL products via telephone or email
• Follow up on inquiries and ensures satisfactory customer resolution
• Accurate data entry of claim into Oracle tracking system and completion of the customer call report
• Takes part in on-call rotation, adhering to all expectations of role
• Ensuring ZOLL is presented with the highest degree of professionalism
• Research required information using available resources
• Stays current with systems information, and technology updates
• Manage department knowledge base, developing best practices & ensuring data integrity
• Able to manage active backlog of cases while maintaining other job duties
  
  

Required/Preferred Education And Experience

• 4 Year Degree/Certification in Computer Information Systems required or
• Equivalent Experience required
• Minimum of 3 Years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry required
  
  

Knowledge, Skills And Abilities

• Experience installing and upgrading software applications
• Basic networking understanding
• Working knowledge of Windows Operating Systems and Server environments
• Basic SQL understanding and foundational knowledge
• Experience with Wireless Technology (Bluetooth, Wi-Fi, Configuration and Certificates)
• Attention to detail and well organized
• Desire t continue growing within the Data Support department
• Ability to work in a team environment, with strong interpersonal skills
• Professional verbal and written communication skills, specifically in documenting notes for cases
• Experience with remote access tools (LogMein, WebEx)
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently
  
  

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The Hourly Pay Rate For This Position Is

$31.60 to $40.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.