What are the responsibilities and job description for the Project Manager position at ZOLL - Acute Care Technology?
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices,softwareand related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more-from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.
ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future.
Job Summary
The Project Manager supports the successful customer-facing implementation of ZOLL's technology solutions in fast-paced emergency healthcare environments. In this role, you will plan, coordinate, and manage implementation activities in partnership with experienced project managers, cross-functional teams, and EMS customers whooperateunder constant pressure. Success requires strong organizational skills, a willingness to learn, and comfort working in environments where processes, timelines, and project details may continue to evolve. This role is ideal for a developing project manager who is eager to build foundational project management skills, gain exposure to the product development lifecycle, and grow within a mission-driven organization supporting emergency medical services.
Essential Functions
Provide management oversight for each project assigned
Ability to manage multiple projects or project phases simultaneously
Manage customer relationshipduringthe project
Understand and communicate the project schedule to internalandcustomerproject teams and resources
Manage to the contract to assure compliance
Proactivelyidentifyand mitigate risk
Maintain the project plan and its associated componentswith frequent updates to internal and customer stakeholders
Support projects where not all requirements are fully defined at the outset, partnering with internal teams and customers to help clarify needs as implementations progress.
Apply a learning mindset to new or unfamiliar situations, seeking guidance and incorporating feedback to navigate changing priorities and implementation challenges.
Assure successful acceptance and closure of the project
Maintain a high standard of customer service,evidencedby consistently achieving high customer satisfaction ratings upon project completion
Assureaccuraterevenue recognition and accounting relating to each project assigned, as appropriate
Understanding of and adherence to internal accounting and security requirements,HIPAAand revenue recognition standards
Travel tocustomersites (local, national, and international) to attend and conduct project kick-off, status, planning, technical requirement gathering, and project closuremeetingsas necessary.
Represent the company in a professional and competent manner,always,as corporate liaison
Managecustomerexpectations and develop internal and external relationships
Continue to learn and apply project management methodologies and best practices.
Willingly engage in self and professional improvement trainingutilizingboth internal and external training tools and classes.
Ongoing contribution to team knowledge sharing
Required/Preferred Education and Experience
Bachelor's degree in business, IT,healthcare,or related field preferred
3 years of externalcustomer-facing project related experiencerequired
Experience in IT, healthcare, or software support is highly desirable.
Knowledge,Skillsand Abilities
Base understanding of PMI concepts
Proficiencyusing personal computers and applications such as Salesforce, Office 365, Excel,SharePointand other software
Detail orientated and strong organizational skills
Maturity of judgment under pressure and the ability to work independently and make sound decisions
Strong desireto learn project management practices, healthcare workflows, and technical concepts, with the ability to apply new knowledge quickly.
Ability to negotiate successfully withcustomersand vendors
Balance structure with flexibility to support successful outcomes in real-world implementation scenarios.
Strong written and verbal communications skills with excellent professional presence
Solid business acumen witha high levelof decision-making skills and the ability tomaintaina proactive approach to continuous process improvement
Ability to managenumerousactivities within time constraints and deadlines
The annual salary for this position is:
$74,000.00 to $110,000.00Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Salary : $74,000 - $110,000