What are the responsibilities and job description for the Business Applications Administrator position at ZOLL - Acute Care Technology?
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future.
Job Summary
As a member of the IT Business Applications team, the Business Applications Administrator is responsible for application sysadmin activities like user provisioning, role assignment etc. as well as status reporting and coordinating team issue tracking and reporting. This is a hands-on administrative role supporting global implementations of the Oracle EBS and Oracle Fusion Cloud Application.
Essential Functions
- Monitor and review ServiceNow ticketing system for requests in the Application System Administrator queue and act on these requests in accordance with established process flow.
- Attend to all System Administrator requests including creation of new users, changes to users' attributes, assignment of roles, data access etc. following established approval process.
- Document all system administrator activities including approvals in accordance with IT audit control requirements.
- Meet SLAs for various request types and share periodic reports.
- Support audit requests on system administrator activities in requested format.
- Diagnosing, troubleshooting, and resolving any user issues related to login and access.
- Perform period reviews of user and role assignments for potential audit deviations, risk assessments etc.
- Maintain and publish reports as required.
- Collect and report on team efforts and third-party work.
- Prepare presentations for recurring meetings
- Perform all ordering duties and maintaining supplies.
Required/Preferred Education and Experience
- Bachelor's Degree required
- Experience administering systems or application preferred
- Experience in ServiceNow or similar ticketing system
Knowledge, Skills and Abilities
- Strong MS-Office and SharePoint skills
- Strong experience working in a team providing critical support
- Knowledge of ITIL processes (incident, problem, change management)
- Work effectively on multiple activities and projects
- Strong analytical and training skills
- Troubleshoot user access issues
- Excellent communication and organizational skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$32.00 to $40.00Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.