Sales + Guest Services (PT/FT)

Join the Zoi’A Spa & Salon Team!

Janesville, WI | Sales & Guest Experience Specialist | Part-Time or Full-Time

Zoi’A Spa & Salon (pronounced “zoya”) is a modern, upbeat beauty destination — and we’re looking for someone reliable, positive, and motivated to grow with us.

If you like a job where the days move fast, the team is supportive, and expectations are clear… you’ll love it here.

Pay, Growth & What Makes This Role Different

Starting at $11/hr for candidates without relevant experience
90-Day Growth Opportunity: Pay increases to $12.50/hour after successfully completing 90 days of employment

We value dedication, professionalism, and exceptional guest service, and we’re committed to recognizing team members as they grow within the Zoi’A experience.

First 90 Days: Monthly Performance Check-Ins

Every 30 days, you’ll meet with leadership to review progress, ask questions, and get support. We want you set up for success — not stressed or confused.

Raise Structure — Every 140 Hours Worked

At each 140-hour milestone, you’ll have a performance review.

To earn a raise, you must meet 5 out of 7 performance standards:

• Attendance – Reliability and consistency
• Accuracy – Correct booking, checkouts, timing, and notes
• Communication – With guests, team, and management
• Engagement – Staying productive, learning promos, limiting personal phone use
• Salon-Approved Verbiage – Greeting scripts, check-in, check-out, rebooking, phone
• Systems & Processes – Meevo steps, discounts, new guest flow, open/close
• Sales Performance – Add-ons, promos, retail awareness

-Meet 5/7 → Eligible for a $0.50 raise
-Review points: 140 hours, 280 hours, 420 hours

After completing all three checkpoints, further raises are performance-based, with sales and guest experience as key drivers.

Benefits & Perks (for eligible employees)

• PTO (full-time)
• 401(k) match (1 year employment minimum)
• Dental & vision
• Product service discounts (a favorite!)
• Flexible scheduling within reason
• Fun competitions incentives
• Supportive, team-first culture

Hours & Availability (Please Read Carefully)

We’re hiring for:

• Part-time: 16–24 hours per week
• Full-time: 32 hours per week

We’re especially interested in candidates who enjoy:

• Variety of shifts

However, this role requires availability during prime business hours, which include evenings, Fridays, and Saturdays.

Availability Expectations:

• Availability for an average of at least 12 prime hours per week is required
• Prime hours include:
• Weekdays after 4:00 PM
• All day Friday
• All day Saturday
• Scheduling within those hours varies based on business needs
• We are closed Sundays

We can work with some scheduling restrictions — but frequent last-minute changes, limited prime-hour availability, or excessive time off will not be a good fit for this position.

What You’ll Do as a Sales & Guest Experience Specialist

This role blends guest experience, sales, and front desk operations.

Your day-to-day will include:

• Greeting guests and creating a welcoming atmosphere
• Educating guests on services, promos, and retail
• Recommending add-ons that enhance the guest experience
• Handling appointments, calls, check-ins, and checkouts
• Supporting salon flow, cleaning, and laundry
• Setting goals and celebrating wins with leadership

If you enjoy staying busy, connecting with people, and contributing to a thriving environment, you’ll feel right at home.

Who Thrives Here

-Friendly, outgoing, people-focused
-Coachable and open to learning
-Reliable with consistent attendance
-Motivated by growth and clear expectations
-Enjoys a fast-paced, team-oriented role

If you’re looking for a job where your effort matters — and where growth is earned and celebrated — this is it.

Hiring Timeline

We are interviewing now, with a target start date ASAP.

How to Apply

Apply on Indeed, through our website, or email Jamie at:
zoiajamiew @ gmail.com

What Happens Next:

• A manager will reach out within a week
• You’ll be invited in to meet the team and learn more
• Casual, warm, and pressure-free — we want mutual fit

We can’t wait to meet you — come grow with the Zoi’A family!

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $11 - $13