What are the responsibilities and job description for the Operational Excellence Manager position at Zoetis, Inc?
Operational Excellence Manager
Summary:
The Operational Excellence Manager is responsible for driving continuous improvement initiatives across U.S Zoetis Reference Labs to enhance efficiency, quality, and productivity. This role involves leading cross-functional teams, training colleagues, troubleshooting, developing optimal workflows with subject matter experts, and fostering a culture of operational excellence. The Operational Excellence Manager will work closely with the Director of Quality Management and Operational Excellence and ZRL Operations to align strategies with organizational goals and ensure sustainable improvements. This position requires strong leadership, analytical, and communication skills.
Job Duties:
* Lead and project manage Waste Walk, Kaizen, Tier Board, 5S and other programs/projects to drive continuous improvement and stakeholder engagement. Oversee ZRL Tier Board program to ensure program's effectiveness, location compliance and value creation.
* Develop and implement operational excellence strategies to support overall business strategies, improve processes, reduce waste, and enhance overall cross-functional efficiency.
* Lead cross-functional teams in identifying and executing improvement initiatives using Lean, Six Sigma, and other continuous improvement methodologies.
* Compile, monitor and analyze key performance indicators (KPIs) as part of ZRL Tier Board and Quality Scorecard programs to monitor performance, identify areas for improvement and track progress.
* Collaborate with department leaders to ensure alignment of operational excellence initiatives with organizational objectives.
* Prepare and present reports on operational excellence activities and outcomes to senior leadership.
* Participate with Quality Team in ZRL Quality Assessments as required.
Education/Experience:
* Bachelor's degree in Science, Business Administration, or a related field (required).
* Minimum of 5 years of experience in operational excellence, process improvement, or a related field.
* Requires knowledge of lean six sigma methodology
Preferred Experience:
* Lean Six Sigma Black Belt strongly preferred.
* Master's degree and/or relevant certifications (e.g., ASQ, etc) preferred.
* Clinical reference laboratory experience is strongly preferred.
* Project management experience and/or certification strongly preferred.
Technical Skills Required:
* Proficiency in Lean, Six Sigma, and other continuous improvement methodologies.
* Strong analytical and problem-solving skills.
* Excellent project management and organizational abilities.
* Proficient in data analysis tools and software (e.g., Excel, Minitab, Power BI, Tableau, Posit, etc).
* Strong communication and leadership skills.
* Experience with Microsoft business suite required.
* Experience leveraging AI tools preferred.
Physical Position Requirements:
* Able to work hours on a computer and tolerate computer screens.
* Domestic travel up to 25%.
* Flexible hours including early mornings or evenings as needed.
* Site visits also include standing and/or walking for extended periods of time.
* Primarily office-based in Louisville location with visits to other laboratory sites.
Full timeRegularColleagueAny unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.