What are the responsibilities and job description for the Director of Therapeutic Services/Clinical Services position at ZoeRVA Health?
Company
We are an integrative therapy practice offering personalized counseling to help individuals improve their mood, relationships, and overall well-being. Our therapists and clinicians take a root-cause approach, working to uncover the underlying factors behind issues like anxiety, depression, trauma, substance abuse, and relational challenges. Through evidence-based techniques and compassionate support, our team empowers clients to develop healthier coping strategies, strengthen self-awareness, and create meaningful change. Whether through individual, family, or group sessions, their counseling model centers on connection, growth, and the belief that everyone deserves to thrive.
Basic Function
The Director of Therapeutic Services/Clinical Services is a senior leader responsible for overseeing therapy operations and participating in the development and implementation of strategies and plans aligned with the mission, vision, and values of the organization. This role combines strategic oversight, clinical supervision, and direct care to ensure ethical, effective, and compliant service delivery. The Director will dedicate approximately 70% of their time to leadership and oversight tasks, 15% of their time to direct client/patient sessions, 10% of their time to cross-functional collaboration, and 5% of their time to administrative tasks. Reporting to the Owner/CEO, the Director directly leads 3 Clinical Leads and indirectly leads a team of up to 40 clinicians over 3 locations. As a member of the leadership team, this Director collaborates cross-functionally to advance the organization's mission and goals.
Key Responsibilities
Leadership and Strategy
The role calls for a professional that is a clinically skilled, proactive, and emotionally intelligent leader who excels in building collaborative relationships and fostering a culture of recognition and growth.
We are an integrative therapy practice offering personalized counseling to help individuals improve their mood, relationships, and overall well-being. Our therapists and clinicians take a root-cause approach, working to uncover the underlying factors behind issues like anxiety, depression, trauma, substance abuse, and relational challenges. Through evidence-based techniques and compassionate support, our team empowers clients to develop healthier coping strategies, strengthen self-awareness, and create meaningful change. Whether through individual, family, or group sessions, their counseling model centers on connection, growth, and the belief that everyone deserves to thrive.
Basic Function
The Director of Therapeutic Services/Clinical Services is a senior leader responsible for overseeing therapy operations and participating in the development and implementation of strategies and plans aligned with the mission, vision, and values of the organization. This role combines strategic oversight, clinical supervision, and direct care to ensure ethical, effective, and compliant service delivery. The Director will dedicate approximately 70% of their time to leadership and oversight tasks, 15% of their time to direct client/patient sessions, 10% of their time to cross-functional collaboration, and 5% of their time to administrative tasks. Reporting to the Owner/CEO, the Director directly leads 3 Clinical Leads and indirectly leads a team of up to 40 clinicians over 3 locations. As a member of the leadership team, this Director collaborates cross-functionally to advance the organization's mission and goals.
Key Responsibilities
Leadership and Strategy
- Partner with CEO and peers to guide clinical strategy, policy development, and cross-departmental initiatives
- Participate in weekly leadership meetings to review KPIs, address policy concerns, and advocate for therapists
- Oversee clinical policies, procedures, and compliance with federal, state, and third-party regulations; participate in reviews, audits, training, and quality assurance activities to ensure clinical compliance
- Collaborate on care coordination plans and preferred provider status with insurance panels
- Lead hiring, onboarding, performance management, and offboarding in partnership with HR and Clinical Leads
- Maximize billing efficiency and intake workflows
- Supervise Clinical Leads in their oversight of therapists, ensuring effective leadership, performance management, and clinical support
- Facilitate case consultations, clinical training, and peer reviews
- Collaborate with the Training Coordinator to implement a comprehensive agency program.
- Manage a personal caseload, providing therapeutic services
- Assess patient status by obtaining biopsychosocial history through patient/family interviews and chart reviews; presenting illness, risk factors, family history, psychosocial situation, and cultural factors; perform appropriate physical examinations
- Integrate data to determine diagnosis and therapeutic plan, including referral for any health risks
- Develop and implement treatment plans by providing evidence based and/or professionally respected interventions; monitor progress during treatment and recommend appropriate community resources to meet patient/family needs
- Provide continuity of care, triage client communications, and collaborate with multidisciplinary treatment teams
- Complete documentation within 72 hours, ensuring accuracy and compliance
The role calls for a professional that is a clinically skilled, proactive, and emotionally intelligent leader who excels in building collaborative relationships and fostering a culture of recognition and growth.
- Analytical Thinking - Uses facts and available information to develop logical assumptions. Discriminates between important and unimportant details, recognizes inconsistencies between facts and/or data, and draws correct inferences from information (includes differentiating, comparing, contrasting, linking, researching).
- Builds Effective Teams - Understands and uses team-based processes to accomplish goals; blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Business Acumen - Knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
- Customer Commitment - Dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Organizing - Mobilizes appropriate resources (people, funding, materials, and support) to get things done. Manages multiple activities simultaneously to accomplish goals, Establishes efficient work procedures to meet objectives.
- Problem Solving - Asks good questions and probes all sources for answers; sees underlying or hidden patterns; looks beyond the obvious and doesn't stop at the first answers. Uses rigorous logic and methods to analyze and understand why problems occur; generates and implements creative, cost effective and realistic solutions.
- 7 years of experience as a licensed clinician
- 5 years of leadership experience
- Master's Degree in Clinical Social Work, Counseling Education, Rehabilitation Counseling, Clinical Mental Health Counseling, Psychology or related field
- Current Virginia state license as a Mental Health Professional
- Registered as a board approved supervisor