What are the responsibilities and job description for the Call Center Representative – Customer Retention & Sales Support position at Zodiac Solutions, Inc?
Call Center Representative Customer Retention & Sales Support
Location: Augusta, GA (Onsite 5 Days/Week)
Pay Rate: $16 $17/hr on W2
Interview Type: In-Person Interview Required
Job Summary
We are hiring a motivated and customer-focused Call Center Representative for our Augusta, GA location. This is a fully onsite position ideal for candidates with prior call center, customer service, customer retention, or sales support experience.
The ideal candidate will have strong communication skills, the ability to handle high-volume inbound/outbound calls, and experience assisting customers in a fast-paced call center environment.
Key Responsibilities
621 NW Frontage Rd, 2nd Floor, Augusta, GA 30907
Additional Information
Call Center Representative, Customer Service Representative, Customer Support, Customer Retention Specialist, Call Center Agent, Inbound Call Center, Outbound Calling, Sales Support Representative, Customer Care Representative, CSR, Augusta GA Jobs, Onsite Customer Service Jobs
Location: Augusta, GA (Onsite 5 Days/Week)
Pay Rate: $16 $17/hr on W2
Interview Type: In-Person Interview Required
Job Summary
We are hiring a motivated and customer-focused Call Center Representative for our Augusta, GA location. This is a fully onsite position ideal for candidates with prior call center, customer service, customer retention, or sales support experience.
The ideal candidate will have strong communication skills, the ability to handle high-volume inbound/outbound calls, and experience assisting customers in a fast-paced call center environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Promote, retain, and support company products and services
- Assist customers with service requests, account inquiries, and issue resolution
- Provide excellent customer service while maintaining high customer satisfaction
- Explain fees, billing adjustments, and service options clearly to customers
- Follow structured call flows and company procedures during customer interactions
- Demonstrate active listening and problem-solving skills
- Negotiate and process customer retention/save requests when applicable
- Maintain accurate call notes and customer records
- Meet performance metrics related to customer experience and productivity
- Prior experience in a call center environment is required
- Experience in customer service, customer retention, sales, or collections preferred
- Strong verbal communication and interpersonal skills
- Comfortable working in a fast-paced, high-call-volume environment
- Ability to multitask and navigate computer systems efficiently
- High School Diploma or GED required
- Ability to work onsite 5 days per week in Augusta, GA
- Customer Retention
- Inbound/Outbound Calling
- Sales Support
- Customer Relationship Management (CRM)
- Call Center Operations
- Problem Solving
- Active Listening
- Data Entry
- Customer Support
621 NW Frontage Rd, 2nd Floor, Augusta, GA 30907
Additional Information
- Fully onsite role
- In-person interview mandatory
- Immediate interview and quick hiring process
Call Center Representative, Customer Service Representative, Customer Support, Customer Retention Specialist, Call Center Agent, Inbound Call Center, Outbound Calling, Sales Support Representative, Customer Care Representative, CSR, Augusta GA Jobs, Onsite Customer Service Jobs
Salary : $16 - $17